Team Leader Food Department - AEON MID VALLEY

AEON; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading retail company in Kuala Lumpur seeks a dedicated retail operations manager to enhance customer relationships, ensure product accuracy, and oversee team training. The perfect candidate will have at least a diploma or degree, along with 2-3 years of relevant experience in retail management. Skills in leadership and proficiency in MS Office are essential. This role requires a flexible approach to working hours, including shifts on public holidays.

Qualifications

• Minimum of 2-3 years of experience in retail operations management or related field.
• Computer literacy is required in MS Office applications.
• Ability to work shifts, including Off Days, Rest Days, or Public Holidays.

Responsibilities

• Listen and communicate positively with customers for relationship building.
• Ensure accuracy of advertised products and services.
• Participate in store re-opening processes.
• Train team members to maintain company assets.
• Lead and motivate your team to achieve results.

Skills

Customer communication

Teamwork

Problem-solving

Leadership

Education

Diploma/Degree in any field

Tools

MS Word

MS Excel

MS PowerPoint

MS Teams

Job description

Listen and communicate positively with customers to build a strong and loyal relationship

Ensure that all product, facilities and services that were advertised and promoted are correct and updated. Any discrepancies must be reported immediately

Participate in store re-opening process by welcoming customers and filling up the shortages

2. Organization Efficiency

Keep the Company's assets in good operating condition

Observe and comply with Company's policies

Ensure that Assets are in good condition and to train team member to do the same as well

Participating in ensuring that all safety and security equipment are in good working condition

Contribute ideas and suggestions to improve the merchandise flow, implantation and presentation

Emphasize on teamwork and teambuilding to create a happy and harmonious working environment

Provide assistance and have good communication with your team

Be independent and disciplined

3. Employee training and Development

To participate in any training activities being assigned to

Provide and organize training to improve professional skills of your team

Lead and motivate your team to achieve results and to develop their career/knowledge/skills

Adhere to store budgeted expenditure

Propose action plan to control operating expense better

Provide correct report and figures and be responsible on it

To update known loss

Returning of goods are done according to the procedures

Requirements:

Possessed at least Diploma/Degree Holder in any field.

2-3 years of working experiences in retail operations management/related field.

Computer literacy skill needed: MS Word, MS Excel, MS PowerPoint, MS Team

Able to work on shift including Off Day, Rest Day or Public Holiday.