Supervisor

Alpro Pharmacy; Kangar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A pharmacy outlet in Kangar seeks a proactive individual to supervise daily operations and ensure exceptional customer service. The candidate should have a relevant degree and at least 3 years of supervisory experience, preferably in retail. Responsibilities include training new team members, managing performance appraisals, and driving business outcomes. Strong organizational skills and leadership qualities are essential. This role requires flexibility in working hours, including weekends, and proficiency in English. Competitive package offered.

Qualifications

• Minimum 3 years of supervisory experience in retail, pharmacy experience is a plus.
• Willingness to work retail hours, including shifts and weekends.
• Demonstrates leadership qualities and team accountability.

Responsibilities

• Oversee daily outlet operations with responsibility and reliability.
• Conduct on-the-job training and coaching for new team members.
• Support the Branch Manager in achieving outlet goals.

Skills

Strong organizational and people management skills

Skilled in handling difficult customer situations

Able to analyse sales trends

Proficient in English (spoken and written)

Education

Bachelor’s Degree or Diploma in any field

Tools

Retail systems

Job description

Job Responsibilities

• Oversee day-to-day outlet operations with responsibility and reliability
• Conduct on-the-job training and coaching for new team members
• Assist in staff scheduling, rostering, and performance appraisal processes
• Display strong product knowledge and deliver excellent customer service
• Monitor merchandise performance and provide feedback to Buyers and Managers
• Recommend ideas to improve customer experience and business outcomes
• Prepare and coordinate stock take exercises
• Support the Branch Manager in achieving outlet goals and operational excellence

Job Requirements

• Bachelor’s Degree, Diploma, or equivalent in any field
• Minimum 3 years of supervisory experience in retail (pharmacy experience is an added advantage)
• Strong organizational and people management skills
• Computer literate and capable of using retail systems
• Able to analyse sales trends and drive team performance
• Skilled in handling difficult customer situations professionally
• Willing to work retail hours, including shifts and weekends
• Proficient in English (spoken and written) is an advantage
• Demonstrates leadership qualities and team accountability