Care Plan Executive

Senheng; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Malaysia is seeking a professional to manage their Extended Warranty Plan. Responsibilities include preparing and controlling the plan, analyzing sales performance, and managing insurance service partnerships. The ideal candidate should have a degree in Business Management, be proficient in MS Office, and fluent in English, Malay, and Mandarin. The role also requires strong analytical and presentation skills, with a focus on building relationships with business partners.

Qualifications

• Professional Qualification or Degree in Business Management or equivalent.

Responsibilities

• Prepare, manage and control Extended Warranty Plan.
• Track and analyze sales performance and propose action plans.
• Design and implement risk management processes.
• Research and identify potential business partners.

Skills

MS Office proficiency

Fluency in English

Fluency in Malay

Fluency in Mandarin

Analytical skills

Presentation skills

Attention to details

Interpersonal skills

Risk Management certification

Education

Professional Qualification or Degree in Business Management

Job description

Extended Warranty Plan

Prepare, manage and control Extended Warranty Plan.

• Get quotation from Insurance provider
• Support in extended warranty plan preparation in terms of plan code and pricing setup
• Assist in managing and setup Extended Warranty Plan control system

Sales Reporting and Analyzing

• Track and analyze sales performance and propose action plan
• Design and organize sales competition for sales team to meet targeted sales goals

Extended Warranty Risk Management

• Design and implement risk management process for company to track and analyze relevant claim risk
• Perform claim risk assessment and evaluation to analyze current risk and forecast future claim risk
• Prepare claim risk report and share to relevant merchandise department and sales team
• Design claim risk mitigation plan
• Provide support to educate and build claim risk awareness amongst sales team

Concession Business/Consignment Business

• Research and identify potential business partner in target market and complete appropriate research on prospective business partner and the respective market/field
• Partner with management and sales teams to create contract-winning proposals between company and business partner
• Negotiate contract terms with business partner and communicate terms to management team
• Collaborate with business partner and sales teams to ensure contracted operation specifications are executed on-time and as agreed
• Keep records of sales and revenue performance
• Develop good relationships with prospective business partner for maintaining long term collaboration

Insurance Service

• Partnership with Insurance Service Provider to plan and design exclusive Insurance Service for PlusOne Members
• Monitor and support motor and travel insurance service

Qualifications

• Professional Qualification or Degree in Business Management or equivalent

Required Knowledge and Skills

• Proficiency in MS Office
• Proficiency in English, Malay and Mandarin
• Good communication, computer literate, analytical skills and presentation skills
• Strong attention to details, good interpersonal skills, fast learner and adaptable to change. Possess certification in Risk Management is an added advantage