Client Advisor (Johor Premium Outlet)

Fendi; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury fashion brand seeks a Client Advisor for its Johor Premium Outlet in Kuala Lumpur, Malaysia. The role requires a minimum of 2 years in the high-end retail industry. Candidates should possess excellent customer service skills, a strong client development mindset, and be available for non-traditional hours. Responsibilities include achieving sales targets, providing exceptional client experiences, and maintaining store operations. This position offers an opportunity to represent a prestigious brand while contributing to team objectives.

Qualifications

• Minimum 2 years of related experience in Fashion/High End Luxury industry.
• Good grooming standard.
• Good communication and accurate articulation to facilitate effective communication with clients and colleagues.
• Passionate in fashion and luxury, willing to work non-traditional working hours.
• Prior operational knowledge in retail management system is advantageous.
• Has a strong and consistent client development mindset, willing to go the extra mile to provide stellar service.
• Effective time and task management, able to plan and prioritize work accordingly to ensure timely and optimal achievement of objectives.
• Strong sense of accountability and commitment, able to work effectively and collaboratively within a team.
• Receptive to internalizing constructive feedback, improving oneself.
• Suggest reasonable and actionable improvements in workplace practice where applicable and appropriate.

Responsibilities

• Be accountable for one’s sales performance, engaging in upselling and cross selling for all product categories.
• Deliver a compelling sales ceremony through effective story-telling to persuade customers.
• Identify customer needs correctly, providing meaningful recommendations and excellent customer service.
• Maintain inventory accuracy by properly receiving, displaying, and storing merchandise.
• Maintain a safe and clean store environment and implement daily housekeeping duties.

Job description

Job title: Client Advisor (Johor Premium Outlet)

Job function: Retail

Experience: Minimum 3 years

Country/Region: Malaysia

Contract Type: Permanent Job

Position:
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Job responsibilities

Sales Performance

• Be accountable for one’s sales performance, engaging in upselling, cross selling and multiple selling for all product categories
• Deliver a compelling sales ceremony through effective story-telling, utilizing the correct product and brand knowledge to persuade customers.
• Ensures consistency in achieving the KPIs assigned, including but not limited to sales target, core category sales target, NPS etc.

Client Management

• Identify customer needs correctly, making meaningful and insightful recommendations, whilst going above and beyond in terms of customer service expectation, anticipating clients needs where possible.
• Deploy the appropriate CRM tools, to develop and nurture existing relationships, properly strengthening client’s loyalty and interest for the brand.

Store Operations

• Be able to correctly operate the Inventory management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
• Perform store duties as assigned by team leaders and management
• Work as a team to achieve store operation objectives, identify operational gaps and suggest improvements where appropriate and applicable.

Store Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeeping duties
• Maintain proper visual merchandising according to company guidelines.

Profile

• Minimum 2 years of related experience in Fashion/High End Luxury industry
• Good grooming standard
• Good communication and accurate articulation to facilitate effective communication with clients and colleagues.
• Passionate in fashion and luxury, willing to work non-traditional working hours.
• Prior operational knowledge in retail management system is advantageous.
• Has a strong and consistent client development mindset, willing to go the extra mile to provide stellar service.
• Effective time and task management, able to plan and prioritize work accordingly to ensure timely and optimal achievement of objectives.
• Strong sense of accountability and commitment, able to work effectively and collaboratively within a team
• Receptive to internalizing constructive feedback, improving oneself.
• Suggest reasonable and actionable improvements in workplace practice where applicable and appropriate.
• For candidates applying for a Senior Client Advisor position, we expect the applicant to have prior experience in coaching junior employees effectively and must be a good role model for junior employees to look up to.

Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.

The continuous improvement of our Maison and the constant union of innovation and tradition, passes through the enhancement and development of the people we consider the driving force for the growth of our brand.

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