Team Leader Food Department - AEON TAMAN MALURI

AEON; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A retail company in Kuala Lumpur is seeking a retail operations manager to enhance customer relationships, ensure service accuracy, and lead team training. Applicants should hold at least a diploma/degree and have 2-3 years of retail management experience. Proficiency in MS Office tools is essential. Shift work is expected, including weekends and public holidays. This role emphasizes teamwork and effective communication to support a positive work environment.

Qualifications

• Minimum 2-3 years of experience in retail operations management or related fields.
• Ability to work shifts including Off Days, Rest Days, or Public Holidays.
• Strong independent and disciplined work ethic.

Responsibilities

• Build and maintain positive customer relationships.
• Ensure product and service accuracy and report discrepancies.
• Participate in store re-opening processes and assist customers.

Skills

Customer relationship management

Team leadership

Communication skills

Retail operations management

Problem-solving

Education

Diploma/Degree Holder in any field

Tools

MS Word

MS Excel

MS PowerPoint

MS Teams

Job description

Listen and communicate positively with customers to build a strong and loyal relationship

Ensure that all product, facilities and services that were advertised and promoted are correct and updated. Any discrepancies must be reported immediately

Participate in store re-opening process by welcoming customers and filling up the shortages

2. Organization Efficiency

Keep the Company's assets in good operating condition

Observe and comply with Company's policies

Ensure that Assets are in good condition and to train team member to do the same as well

Participating in ensuring that all safety and security equipment are in good working condition

Contribute ideas and suggestions to improve the merchandise flow, implantation and presentation

Emphasize on teamwork and teambuilding to create a happy and harmonious working environment

Provide assistance and have good communication with your team

Be independent and disciplined

3. Employee training and Development

To participate in any training activities being assigned to

Provide and organize training to improve professional skills of your team

Lead and motivate your team to achieve results and to develop their career/knowledge/skills

Adhere to store budgeted expenditure

Propose action plan to control operating expense better

Provide correct report and figures and be responsible on it

To update known loss

Returning of goods are done according to the procedures

Requirements:

Possessed at least Diploma/Degree Holder in any field.

2-3 years of working experiences in retail operations management/related field.

Computer literacy skill needed: MS Word, MS Excel, MS PowerPoint, MS Team

Able to work on shift including Off Day, Rest Day or Public Holiday.