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Process Executive - Sales Admin
Job summary
A leading IT services provider is seeking a Process Executive in Petaling Jaya, Malaysia. The role involves supporting the sales team by generating quotes and managing client requests efficiently. Candidates should have a diploma or degree in a related field and over 2 years of experience in sales support in the IT industry. Strong communication skills and proficiency in Excel and Outlook are essential.
Qualifications
- More than 2 years’ experience in Sales Support role in the IT industry.
- Good understanding of Sales/buying cycle and ability to handle dispute cases.
- Meticulous and detailed in numbers.
Responsibilities
- Assist client manager in generating quotes for fast turnaround.
- Responsible for information gathering and data consolidation.
- Handle incoming quotation requests and follow up within SLA.
- Dealing with internal and external queries professionally.
- Establish and maintain relationships with decision-makers.
Skills
Education
Responsibilities
- Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
- Responsible of Information gathering and data consolidation of each quote request.
- Handle incoming quotation requests including overseas requests from other NTT Offices.
- Frequent follow up call required to achieve client request closure within SLA given.
- Process and follow-up on dispute case or open issues within SLA given.
- Dealing with external and internal queries in a professional, client-oriented manner.
- Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
- Establish and maintain good relationship with decision-makers, internal and external Stakeholders.
- Responsible for QA process.
- Provides mentorship & guidance to new joiners.
- To assist in order submission if required.
- Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.
Requirements
- Diploma or degree in Business or any related field.
- More than 2 years’ experience in Sales Support role of IT industry.
- Good in English, Mathematics, Excel and Microsoft Outlook.
- A good understanding of Sales/buying cycle and ability to handle dispute case.
- Good Problem-Solving skill.
- Meticulous and Detailed in numbers.
Country
Malaysia
State / Region / Province
Selangor
Work Location
Petaling Jaya
Interest Group
Infosys Limited
Skillset
Domain|Telecom|Sales, Network & Service Fulfillment
Company
ITL Malaysia
Role Designation
232BPRCEXE Process Executive
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.