Customer Service Administrator Malaysia

American President Lines; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics company in Johor Bahru is seeking an operational assistant for Ocean (Import/Export) activities. The role involves customer booking management, working with teams on shipment arrangements, and ensuring compliance with operational standards. Ideal candidates should be strong communicators and capable of handling multiple tasks to achieve departmental goals.

Responsibilities

• Assist operational Ocean (Import/Export) for Southern Region activities.
• Assist on customer Booking, reporting via Cargowise (CW) System.
• Work closely with Ground & EDI team for Ocean shipment arrangement.
• Minimize operational costs.
• Liaise with customers, trucking, haulier, carriers, and CFS.
• Prepare AMS, ACI, FMC filing.
• Reconcile vendors and ports invoices.
• Ensure billing on time for customers or overseas office.
• Drive to achieve departmental goal (zero CCA and meet Ocean KPI).
• Attend to all customers' inquiries and respond on time.
• Any other tasks assigned by management.
• Ensure compliance with CEVA rules and regulations.

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

Responsibilities

• To assist operational Ocean (Import/Export) for Southern Region activities.
• To assist on the customer Booking , reporting via Cargowise (CW) System
• To work closely with the Ground & EDI team for the Ocean shipment arrangement (Haulage/Trucking/Custom Clearance)
• To minimize all operational costs.
• To liaise with customers, trucking, haulier, carriers, and CFS.
• To prepare AMS, ACI, FMC filing.
• To reconcile vendors and ports invoices.
• To ensure billing/pre-alert on timer to customer or overseas office.
• To define and driving to achieve departmental goal (zero CCA and meet the Ocean KPI).
• To attend to all customers enquiries and respond on time.
• To any other tasks that may be assigned from time to time by the Management.
• To ensure compliance with the CEVA rules and regulations.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.