Process Executive - Sales Admin

Infosys; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services provider is seeking a Process Executive in Petaling Jaya, Malaysia. The role involves supporting the sales team by generating quotes and managing client requests efficiently. Candidates should have a diploma or degree in a related field and over 2 years of experience in sales support in the IT industry. Strong communication skills and proficiency in Excel and Outlook are essential.

Qualifications

• More than 2 years’ experience in Sales Support role in the IT industry.
• Good understanding of Sales/buying cycle and ability to handle dispute cases.
• Meticulous and detailed in numbers.

Responsibilities

• Assist client manager in generating quotes for fast turnaround.
• Responsible for information gathering and data consolidation.
• Handle incoming quotation requests and follow up within SLA.
• Dealing with internal and external queries professionally.
• Establish and maintain relationships with decision-makers.

Skills

English

Mathematics

Excel

Microsoft Outlook

Problem-Solving

Education

Diploma or degree in Business or related field

Job description

Job Description

Responsibilities

• Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
• Responsible of Information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other NTT Offices.
• Frequent follow up call required to achieve client request closure within SLA given.
• Process and follow-up on dispute case or open issues within SLA given.
• Dealing with external and internal queries in a professional, client-oriented manner.
• Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
• Establish and maintain good relationship with decision-makers, internal and external Stakeholders.
• Responsible for QA process.
• Provides mentorship & guidance to new joiners.
• To assist in order submission if required.
• Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.

Requirements

• Diploma or degree in Business or any related field.
• More than 2 years’ experience in Sales Support role of IT industry.
• Good in English, Mathematics, Excel and Microsoft Outlook.
• A good understanding of Sales/buying cycle and ability to handle dispute case.
• Good Problem-Solving skill.
• Meticulous and Detailed in numbers.

Country

Malaysia

State / Region / Province

Selangor

Work Location

Petaling Jaya

Interest Group

Infosys Limited

Skillset

Domain|Telecom|Sales, Network & Service Fulfillment

Company

ITL Malaysia

Role Designation

232BPRCEXE Process Executive