Leader, Solutions Engineering

Cisco Systems; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a motivated SE leader to lead their Solutions Engineers team. The role involves working closely with sales, mentoring new hires, and developing strategies to ensure customer success. The ideal candidate should have over 10 years of technical selling experience and a solid understanding of security products. This role provides an opportunity to impact the technology landscape while growing within a collaborative environment.

Benefits

Collaborative work culture

Opportunities for growth

Qualifications

• 10+ years experience in technical selling and supporting products.
• 2-3 years leadership experience in Enterprise SE Teams.
• Experience with security and observability products is preferred.

Responsibilities

• Lead and motivate the Solutions Engineers team.
• Conduct pipeline recruiting for top sales engineering talent.
• Ensure alignment between field sales and other organizations.

Skills

Technical selling and support

Leadership experience

Familiarity with security products

Change agility

Desire to learn

Education

BS/BA Degree with technical acumen

Job description

In today’s modern IT, it is no surprise that the new Digital Currency is Data, which is a crucial ingredient for organizations to leverage AI, Security and Observability technologies to enable Digital Resilience and Operational Excellence. Splunk (a Cisco company) is well positioned and right in the middle of this tipping-point into this future.

Are you the SE leader who is ready for this move?

Reporting to our SE leader for Asia, you will be a highly motivated, results oriented leader, primarily responsible for leading our SE team in support of the Sales Team in Malaysia, Philippines and Vietnam, to achieve and exceed revenue targets and ensure customer success. Take the lead technical role in your region in supporting sales activities, actively engaging with key customers and opportunities. Work cross-functionally ensuring tight alignment between field sales and other organizations within Splunk.

Role

• Lead and motivate a team of Solutions Engineers in Malaysia, Philippines and Vietnam to ensure sales and customer success;
• Regional Partnership with Sales Leadership to support use case lead, pre‑sales activities across all Splunk solutions;
• Conduct continual pipeline recruiting efforts to find and hire top sales engineering talent within your region.
• Mentor/coach new hires during on‑boarding and subsequent phases to ensure accurate ramping of SE skills and capabilities.
• Ensure that your team is enabled to support all required Splunk products and solutions along with required sales/soft skills;
• Partner with Sales leadership to develop country‑level strategies and GTM plans that align with Theatre and Regional plans. Coach Account teams to think and execute strategically and creatively for our customers.
• Be the in‑country "CTO" to represent and evangelize Splunk technology to key customer and partner executives and manage executive relationships.
• Deliver annual performance reviews and partner with SE’s to coach, guide and execute individual development plans. Manage performance of key talent to ensure a high performing team;
• Work multi‑functionally with support, product management, engineering, customer success, professional services and other internal teams to ensure alignment with the field, provide process and product feedback, and resolve critical customer situations.

Requirements: I’ve already done that or have that!

• At least 10+ years proven experience in technical selling and supporting software products to IT organizations.
• At least 2 to 3+ years leadership experience in leading Enterprise SE Teams. Candidates with more experience may be considered for senior roles.
• Experience and familiarity with security and observability products and services.
• Domain expertise with Security Operations, Modern Applications and AI are advantageous.
• Strong Growth Mindset and Change Agility.
• Desire to Learn and Adapt: You will constantly be learning new areas and new technologies.

Education: Got it!

• BS/BA Degree, preferably with a strong technical acumen or relevant work experience.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisco is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.