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Senior Logistics, Customer Service Operations Controller
Job summary
A leading logistics company in Malaysia is seeking a Senior Logistics, Customer Service Operations Controller. You will coordinate day-to-day shipments, serve as a contact point for customers, and ensure efficient communication. The ideal candidate has over 5 years of logistics experience, a degree in Transport Logistics, and is proficient in English. This role offers competitive compensation ranging from RM6,000 to RM9,000.
Qualifications
- Minimum 5 years of professional experience in international transport logistics and freight forwarding.
- Proven track record of handling and organizing shipments in various transport modes.
- Effective written and oral communication skills in English; Mandarin is a plus.
Responsibilities
- Receive, book, track and manage shipments in various modes of transports.
- Serve as first point of contact for customers ensuring efficient communication.
- Support development of standard operating procedures (SOP) and assist in procurement.
Skills
Education
Tools
Job Openings Senior Logistics, Customer Service Operations Controller
About the Company
Our client was founded in 2016 to serve the growing demands of logistics to internal and external customer in Asia-Pacific region. Every customer and his individual situation is at the center of our offered solution.
They are looking for a Senior Logistics Officerto their small transport logistics operation team in Malaysia. As a part of a multi-cultural team you achieve exceptional service in corporation with global forwarders and other stakeholders. You will be responsible for coordinating and monitoring day-to-day shipments for appointed international customers, act as single point of contact and handle all mode of transports.
Responsibilities
- Receive, book, track and manage shipments in various modes of transports, primarily sea and air
- Monitoring of shipments and maintaining status and visibility of shipments
- Correct and timely handling and review of all transport relevant documents
- Serve as first point of contact for customers ensuring efficient customer communication
- Liaise with company's appointed Logistics Service Provider (LSP) and shipper as intermediate
- Troubleshooting by communicating with all involved parties and available resources in order to develop corrective action plans, attend to and solve incident and complain issues timely and efficiently.
- Fast replies to enquiries & requestwithin 24h hours or at least giving status update about action taken.
- Support reviews and development of standard operating procedures (SOP), internal and external
- Preparation and submission of relevant reports to customers.
- Co-operate with other departments locally and within the company's network.
- Assist Procurement Department in request for quote (RFQ), spot requests and performance reviewof appointed Logistics Service Provider (LSP)
- Settle freight costs on time and correct towards our customer and release them to our Logistics ServiceProvider (LSP)
- Share insights of market developments as well as customer information with the team and Director
- Support on any other related tasks assigned from time to time
Key Performance Indicators
- Error ratio
- Other KPIs as defined and agreed with the management
Requirements
- Minimum 5 years of professional experience in international transport logistics and freight forwarding
- Proven track record of handling and organizing shipments in one or more of the followingmodel of transports: Sea, Air, Truck, Rail or/and Express
- Solid understanding of shipping terms, documentation and terminology
- Bachelor's degree in Transport Logistics or Business Administration, International Business
- Effective written and oral communication skills in English any other language like Mandarin very welcome
- Well-organized with IT-based day-to-day operations and able to work under high pressure
- Proficiency in common applications e.g. Microsoft Office, SAP experience is a plus
- World class follow-through skills
- Ability to be a role model by taking ownership/responsibilities and showing a pro-active approach as problem solver
- Willing to work in and for a diverse team in an international company
- Highly motivated, hardworking, self-driven, being conscientious, careful
- See something broken? Fix it
Remuneration
RM6,000 - RM 9,000
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.