Hospitality à Malaisie

Are you passionate about providing exceptional customer service and contributing to the smooth operations of a growing education company? PrepWorks Sdn. Bhd. is seeking a talented Customer Service and Operations professional to join our dynamic team in Taman Tun Dr Ismail, Kuala Lumpur. In this full-time role, you will be the first point of contact for our clients, ensuring their inquiries are addressed efficiently and effectively, as well as managing their overall customer experience.

• Responding to incoming customer inquiries via phone, email and other communication channels in a friendly and professional manner
• Providing accurate and timely information to clients regarding education services-related matters
• Handling customer complaints and escalating issues to the appropriate team members when necessary
• Maintaining detailed records of all customer interactions and following up on outstanding issues
• Managing the scheduling of sessions and checking up weekly on all the students' progress
• Assisting with various operational tasks to support the efficient running of the business
• Collaborating with cross-functional teams to ensure a seamless customer experience

• Minimum 2 years of experience in a customer service or operations role, preferably within a premium sector role such as hospitality at a 5-star luxury hotel or premium concierge service with high net-worth clients.
• Strong communication and interpersonal skills, with the ability to build rapport with high net-worth clients and colleagues
• Excellent problem-solving and decision-making abilities, with a solutions-oriented mindset
• Proficiency in Microsoft Office suite and comfortable with using customer relationship management (CRM) software
• A keen eye for detail and the ability to multitask effectively in a fast-paced environment
• A positive, friendly and professional demeanour at all times

• Opportunities for career advancement and professional development
• Health and wellness programs to support your overall wellbeing
• Flexible work arrangements to help you maintain a healthy work-life balance
• A dynamic and collaborative work culture where your ideas and contributions are valued

PrepWorks Sdn. Bhd. is a rapidly growing education company that specialises in Top UK and US University and Boarding School Admissions Consulting as well as Tutoring and Internship support. With a strong focus on customer satisfaction, we pride ourselves on delivering exceptional service and creating value for our clients. Join our team and be a part of our exciting journey as we continue to expand our educational services and reach new heights.

Apply now to become our next Customer Service and Operations superstar!