Front Desk Guest Experience Lead (Hotel/Airbnb)

The Flash Group; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Ipoh is hiring a Front Desk Receptionist with a salary of RM1,800/month. Responsibilities include managing guest check-ins, facilitating reservations, and ensuring smooth front desk operations. Candidates should have strong communication skills and a customer-oriented mindset, with proficiency in English, Bahasa Malaysia, and preferably Mandarin. The company offers a friendly working environment and various benefits such as annual bonuses and medical claims.

Benefits

Annual Bonus

Monthly Bonus

EPF, Socso & EIS

Annual Dinner

Medical Claim

Mileage Claim

Friendly & flexible working environment

Qualifications

• Moderate proficiency in English and Bahasa Malaysia; Mandarin is preferred.
• Strong communication and customer service skills required.
• Ability to solve problems and adapt to various situations.

Responsibilities

• Manage guest check-in/check-out processes.
• Handle guest reservations via multiple channels.
• Provide assistance and resolve guest inquiries or complaints.
• Ensure smooth operation at the front desk.

Skills

Moderate Proficiency in English

Good communication skills

Customer service orientation

Problem‑solving abilities

Positive attitude

Willingness to learn

Adaptability

Job description

A hospitality company in Ipoh is hiring a Front Desk Receptionist with a salary of RM1,800/month. Responsibilities include managing guest check-ins, facilitating reservations, and ensuring smooth front desk operations. Candidates should have strong communication skills and a customer-oriented mindset, with proficiency in English, Bahasa Malaysia, and preferably Mandarin. The company offers a friendly working environment and various benefits such as annual bonuses and medical claims.