Customer Service Executive (Homestay Operations)

SY Staycation Enterprise; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality company in Penang is looking for a dedicated Customer Service Executive (Homestay Operations) to ensure exceptional guest experiences. This full-time, on-site role involves handling enquiries, reservation management, and coordinating with housekeeping. The ideal candidate has experience in customer service, strong communication skills in English and Malay, and is tech-savvy. If you’re organized and can multitask, apply now to join our team.

Qualifications

• Experience in customer service or hospitality is an advantage.
• Good communication skills in English and Malay; additional languages are a plus.
• Ability to work independently, stay organized, and handle multiple tasks.

Responsibilities

• Handle guest enquiries via WhatsApp, phone calls, email, and booking platforms.
• Provide clear check-in/check-out instructions and property information to guests.
• Assist with reservation management, including booking updates and special requests.

Skills

Customer Service

Communication Skills

Tech-savvy

Organizational Skills

Tools

WhatsApp

Google Workspace

Booking Platforms

Job description

Customer Service Executive (Homestay Operations)

As a Customer Service Executive (Homestay Operations) at SY Staycation Enterprise, you will play a pivotal role in delivering exceptional customer experiences for our growing homestay business. This full‑time, on‑site position in our Bayan Lepas, Penang office will see you working closely with our guests to ensure their stay is memorable and catered to their needs.

What You're Doing

• Handle guest enquiries via WhatsApp, phone calls, email, and booking platforms (Airbnb, Booking.com, etc.)
• Provide clear check‑in / check‑out instructions and property information to guests
• Assist with reservation management, including booking updates, date changes, and special requests
• Coordinate with housekeeping and maintenance teams to resolve guest issues promptly
• Monitor guest satisfaction and respond to feedback professionally
• Follow up on complaints, refunds, or service recovery cases
• Maintain records of bookings, payments, and communication
• Ensure all properties are ready prior to guest arrival (cleanliness, amenities, supplies)

What We're Looking For

• Experience in customer service or hospitality is an advantage
• Good communication skills in English and Malay; additional languages are a plus
• Ability to work independently, stay organized, and handle multiple tasks
• Tech‑savvy and familiar with WhatsApp, Google Workspace, and booking platforms

Apply now to become our next Customer Service Executive (Homestay Operations)!