Assistant Manager - Spa, Park Hyatt Kuala Lumpur

Park Hyatt Kuala Lumpur; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel in Kuala Lumpur seeks an Assistant Manager for its spa department, responsible for supporting spa operations and ensuring service quality. This role requires a passion for guest relations and a background in hospitality management. Candidates should have 2-3 years of supervisory experience in luxury spa settings. Attention to detail and strong interpersonal skills are essential, along with the ability to address guest concerns with empathy.

Qualifications

• Open only for Malaysian Citizens and Permanent Residents.
• Minimum 2-3 years experience in supervisory or managerial role in luxury spa.
• Strong understanding of spa operations and treatments.

Responsibilities

• Assist with running the department in line with brand standards.
• Provide hands-on support to the spa team.
• Foster strong relationships with guests.

Skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Education

University degree/diploma in hospitality/hotel management

Job description

Summary

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Spa is responsible for providing hands‑on support and guidance to the spa team, ensuring services are delivered following approved spa brand standards and sequences of service, and fostering strong relationships with guests.

Qualification

• Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in hospitality/hotel management.
• Minimum 2-3 years of experience in a supervisory or managerial role in a spa within luxury hotels or related establishments.
• Strong understanding of spa operations, treatments, and services.
• Possesses excellent interpersonal skills to build strong relationships, attention to detail in delivering exceptional guest experiences, and strong problem‑solving abilities to handle guest concerns professionally and empathetically.