Customer Service and Operations

Chelsea Heritage Properties Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing education company in Kuala Lumpur seeks a Customer Service and Operations professional to enhance client interactions and operational efficiency. In this full-time role, you will manage client inquiries, ensure their satisfaction, and assist with operational tasks. The ideal candidate has at least 2 years of experience in customer service and possesses strong communication and problem-solving skills. Benefits include career advancement opportunities and a collaborative work culture.

Benefits

Career advancement opportunities

Health and wellness programs

Flexible work arrangements

Qualifications

• Minimum 2 years of experience in customer service or operations, preferably in premium sectors.
• Ability to build rapport with high net-worth clients.
• Comfortable in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email.
• Handle complaints and escalate issues as necessary.
• Manage scheduling and check on student progress.

Skills

Communication and interpersonal skills

Problem-solving

Multitasking

Attention to detail

Tools

Microsoft Office

CRM software

Job description

Are you passionate about providing exceptional customer service and contributing to the smooth operations of a growing education company? PrepWorks Sdn. Bhd. is seeking a talented Customer Service and Operations professional to join our dynamic team in Taman Tun Dr Ismail, Kuala Lumpur. In this full-time role, you will be the first point of contact for our clients, ensuring their inquiries are addressed efficiently and effectively, as well as managing their overall customer experience.

What you'll be doing

• Responding to incoming customer inquiries via phone, email and other communication channels in a friendly and professional manner
• Providing accurate and timely information to clients regarding education services-related matters
• Handling customer complaints and escalating issues to the appropriate team members when necessary
• Maintaining detailed records of all customer interactions and following up on outstanding issues
• Managing the scheduling of sessions and checking up weekly on all the students' progress
• Assisting with various operational tasks to support the efficient running of the business
• Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for

• Minimum 2 years of experience in a customer service or operations role, preferably within a premium sector role such as hospitality at a 5-star luxury hotel or premium concierge service with high net-worth clients.
• Strong communication and interpersonal skills, with the ability to build rapport with high net-worth clients and colleagues
• Excellent problem-solving and decision-making abilities, with a solutions-oriented mindset
• Proficiency in Microsoft Office suite and comfortable with using customer relationship management (CRM) software
• A keen eye for detail and the ability to multitask effectively in a fast-paced environment
• A positive, friendly and professional demeanour at all times

What we offer

• Opportunities for career advancement and professional development
• Health and wellness programs to support your overall wellbeing
• Flexible work arrangements to help you maintain a healthy work-life balance
• A dynamic and collaborative work culture where your ideas and contributions are valued

About us

PrepWorks Sdn. Bhd. is a rapidly growing education company that specialises in Top UK and US University and Boarding School Admissions Consulting as well as Tutoring and Internship support. With a strong focus on customer satisfaction, we pride ourselves on delivering exceptional service and creating value for our clients. Join our team and be a part of our exciting journey as we continue to expand our educational services and reach new heights.

Apply now to become our next Customer Service and Operations superstar!