Luxury Resort Concierge — Resident Experience Lead

The Straits Resort (Medini); Iskandar Puteri; On-site; MYR 150,000 - 200,000; Full time

Job summary

A luxury senior living resort in Iskandar Puteri is seeking a Resort Butler to provide personalized luxury services. This operational role involves overseeing the full resident journey and coordinating various resort experiences, including wellness activities and dining experiences. The ideal candidate will possess excellent communication skills and relevant experience in luxury hospitality. This position emphasizes a guest-first mindset and the ability to deliver emotional support, ensuring dignity and independence for residents.

Qualifications

• Minimum 1–2 years of relevant experience in luxury hospitality or guest services.
• Proficiency in other languages is an advantage.
• Experience in customer service in a hospitality or healthcare setting.

Responsibilities

• Deliver highly personalized luxury services to residents.
• Coordinate wellness experiences like spa bookings and cultural tours.
• Address resident complaints and ensure security.

Skills

Excellent communication skills in English

Interpersonal skills

Attention to detail

Ability to work well under pressure

Education

Diploma or Certificate in Hospitality or related field

Job description

A luxury senior living resort in Iskandar Puteri is seeking a Resort Butler to provide personalized luxury services. This operational role involves overseeing the full resident journey and coordinating various resort experiences, including wellness activities and dining experiences. The ideal candidate will possess excellent communication skills and relevant experience in luxury hospitality. This position emphasizes a guest-first mindset and the ability to deliver emotional support, ensuring dignity and independence for residents.