Guest Experience Lead - Homestay Operations

SY Staycation Enterprise; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality company in Penang is looking for a dedicated Customer Service Executive (Homestay Operations) to ensure exceptional guest experiences. This full-time, on-site role involves handling enquiries, reservation management, and coordinating with housekeeping. The ideal candidate has experience in customer service, strong communication skills in English and Malay, and is tech-savvy. If you’re organized and can multitask, apply now to join our team.

Qualifications

• Experience in customer service or hospitality is an advantage.
• Good communication skills in English and Malay; additional languages are a plus.
• Ability to work independently, stay organized, and handle multiple tasks.

Responsibilities

• Handle guest enquiries via WhatsApp, phone calls, email, and booking platforms.
• Provide clear check-in/check-out instructions and property information to guests.
• Assist with reservation management, including booking updates and special requests.

Skills

Customer Service

Communication Skills

Tech-savvy

Organizational Skills

Tools

WhatsApp

Google Workspace

Booking Platforms

Job description

A hospitality company in Penang is looking for a dedicated Customer Service Executive (Homestay Operations) to ensure exceptional guest experiences. This full-time, on-site role involves handling enquiries, reservation management, and coordinating with housekeeping. The ideal candidate has experience in customer service, strong communication skills in English and Malay, and is tech-savvy. If you’re organized and can multitask, apply now to join our team.