Engineer jobs in Malaysia
Embedded Software Engineer: Real-Time & Driver Development
Silicontek Sdn Bhd
Kerteh-Based Electrical Engineer - Design & Innovate
Xair Energy Sdn Bhd
Technical Support Engineer – Remote & On-Call
Cuscapi
Senior Engineer – Technical Expert for Sales & Support
Schott Glass (M) Sdn Bhd
Discover more opportunities than anywhere else. Find more jobs nowHydro Project Engineer & Electrical Design Specialist
Mechylite Consult Sdn Bhd
Strategic Sales Engineer for Sheet Metal Fabrication
Fengshi Metal Technology
Senior Software Engineer, Backend
PLT Engineering
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Silkron
Process Engineer: Drive Lean Improvements & Compliance
Ultimate Machining Solutions
Project Engineer - System
Unit Concept
Manufacturing Engineer
National Instruments
Lead Civil Engineer - Infrastructure Projects
Country Garden Pacificview
Production Support Engineer – Java Spring Boot | L2/L3
Unison Group
Fresh Graduate SRE: Cloud Reliability & Automation
Huawei Technologies
Overseas Data Center Testing & Validation Engineer
Titanicom Tech Limited
Facilities Engineer – Building Maintenance & Projects
UDA Facility Management
Engineer - Plant Builder [Mechanical]
Hartalega
Sales Engineer
Taiace Engineering
Software Engineer (QA & Automation) - JB
SNSoft Sdn Bhd
WALK-IN INTERVIEW AT BIOCON JOHOR
Biocon
Network Security Engineer II: Firewall & Cloud Security Pro
NTT Communications
Japanese Speaking Sales & Marketing Engineer – Healthcare
Reeracoen Recruitment
System Engineer
Job summary
A leading tech company in Malaysia is looking for a support specialist to guide and troubleshoot customer issues via various channels. The role involves performing troubleshooting, escalation based on SLAs, and documenting outcomes accurately. Ideal candidates should possess a Diploma or Degree in Computer Science and at least one year of relevant experience, though fresh graduates are encouraged to apply. Strong skills in MS SQL Server and MYSQL are important for this position.
Qualifications
- At least 1 year of working experience in the related field is required.
- Fresh graduates are encouraged to apply.
Responsibilities
- Provide guidance and troubleshooting via phone, email, and remote support.
- Consult with internal teams and customers on automotive operations.
- Troubleshoot reported issues and escalate as necessary.
Skills
Education
Provide guidance and troubleshooting via phone, email, support portal call and remote support.
Provide consultation to internal teams and customer on automotive operation and solution related areas.
Perform troubleshooting of reported issues and also perform proper escalation when necessary based on SLA and WLA.
Accurately and concisely capture and document issues as well as information gathered and troubleshooting outcome in the relevant tracking systems and guides.
Follow up closely on issues logged with respective parties to ensure remedy, resolution is provided to the client.
Ensure and provide prompt updates on issues logged.
Perform standby and after office hour support whenever your service is needed.
Regularly report and communicate work status and issues to the assigned Head of Managed Services.
Possess Diploma or Degree in Computer Science/Information Technology or equivalent.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Petaling Jaya.
Fresh graduates are encouraged to apply.
- MS SQL Server
- MYSQL
- Java
- C++
- Bahasa Malaysia
- English
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.