Technical Support Engineer – Remote & On-Call

Cuscapi; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading tech company in Malaysia is looking for a support specialist to guide and troubleshoot customer issues via various channels. The role involves performing troubleshooting, escalation based on SLAs, and documenting outcomes accurately. Ideal candidates should possess a Diploma or Degree in Computer Science and at least one year of relevant experience, though fresh graduates are encouraged to apply. Strong skills in MS SQL Server and MYSQL are important for this position.

Qualifications

• At least 1 year of working experience in the related field is required.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide guidance and troubleshooting via phone, email, and remote support.
• Consult with internal teams and customers on automotive operations.
• Troubleshoot reported issues and escalate as necessary.

Skills

MS SQL Server

MYSQL

Java

C++

Bahasa Malaysia

English

Education

Diploma or Degree in Computer Science/Information Technology

Job description

A leading tech company in Malaysia is looking for a support specialist to guide and troubleshoot customer issues via various channels. The role involves performing troubleshooting, escalation based on SLAs, and documenting outcomes accurately. Ideal candidates should possess a Diploma or Degree in Computer Science and at least one year of relevant experience, though fresh graduates are encouraged to apply. Strong skills in MS SQL Server and MYSQL are important for this position.