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Content Moderator - Japanese Speaker
Job summary
A global business services company is seeking a bilingual Content Moderator to examine user-generated content for compliance with platform guidelines. Fluent Japanese and English skills are essential. This role includes responsibilities such as reviewing content, enforcing policies, and handling escalations. Fresh graduates are encouraged to apply. The position is on-site in KL Sentral with a total package of up to MYR 10,000.
Qualifications
- Fresh graduates are welcome to apply.
- Ability to converse in Japanese and English.
- Experience with content moderation is a plus.
Responsibilities
- Examine user-generated content for compliance with guidelines.
- Identify and remove harmful content.
- Respond to user appeals regarding moderation actions.
- Monitor content trends and suggest policy improvements.
Skills
Education
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
As a bilingual Content Moderator, you will examine user-generated content for and to identify content that violates platform guidelines. You are also expected to:
- Content Review: Examine user-generated content, such as text, images, videos, or other media, to ensure compliance with community guidelines, platform policies, and legal standards.
- Policy Enforcement: Identify and remove content that violates rules, such as hate speech, spam, explicit material, or misinformation.
- Escalation Handling: Flag or elevate sensitive or complex cases to senior moderators or specialized teams for further review.
- Quality Assurance: Maintain high accuracy and consistency in moderation decisions to ensure fairness and alignment with platform standards.
- User Interaction: Respond to user appeals regarding moderation actions, providing clear explanations for decisions when required.
- Data Analysis: Monitor content trends and patterns to identify emerging risks or recurring issues and suggest improvements to policies.
- Crisis Management: Handle high-risk or real-time scenarios involving harmful or dangerous content swiftly and effectively.
- Japanese speaker able to converse in English
- Japanese written and verbal communication skills
- Fresh graduates are welcome to apply
- Earned a Bachelor's Degree or Diploma
- Working knowledge on Microsoft Office applications
24 hours rotational shifts | 5 working days in a week
KL Sentral (Fully in Office)
Total Package up to MYR 10,000
Angel Chok | angel.chok@hunters-in.com | 014 612 6048
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.