Content Moderator - Japanese Speaker

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global business services company is seeking a bilingual Content Moderator to examine user-generated content for compliance with platform guidelines. Fluent Japanese and English skills are essential. This role includes responsibilities such as reviewing content, enforcing policies, and handling escalations. Fresh graduates are encouraged to apply. The position is on-site in KL Sentral with a total package of up to MYR 10,000.

Qualifications

• Fresh graduates are welcome to apply.
• Ability to converse in Japanese and English.
• Experience with content moderation is a plus.

Responsibilities

• Examine user-generated content for compliance with guidelines.
• Identify and remove harmful content.
• Respond to user appeals regarding moderation actions.
• Monitor content trends and suggest policy improvements.

Skills

Japanese language proficiency

English language proficiency

Microsoft Office knowledge

Education

Bachelor's Degree or Diploma

Job description

About the job Content Moderator - Japanese Speaker

Our Client

Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Content Moderator, you will examine user-generated content for and to identify content that violates platform guidelines. You are also expected to:

Responsibilities

• Content Review: Examine user-generated content, such as text, images, videos, or other media, to ensure compliance with community guidelines, platform policies, and legal standards.
• Policy Enforcement: Identify and remove content that violates rules, such as hate speech, spam, explicit material, or misinformation.
• Escalation Handling: Flag or elevate sensitive or complex cases to senior moderators or specialized teams for further review.
• Quality Assurance: Maintain high accuracy and consistency in moderation decisions to ensure fairness and alignment with platform standards.
• User Interaction: Respond to user appeals regarding moderation actions, providing clear explanations for decisions when required.
• Data Analysis: Monitor content trends and patterns to identify emerging risks or recurring issues and suggest improvements to policies.
• Crisis Management: Handle high-risk or real-time scenarios involving harmful or dangerous content swiftly and effectively.

Requirements

• Japanese speaker able to converse in English
• Japanese written and verbal communication skills
• Fresh graduates are welcome to apply
• Earned a Bachelor's Degree or Diploma
• Working knowledge on Microsoft Office applications

Working Hours

24 hours rotational shifts | 5 working days in a week

Work Location

KL Sentral (Fully in Office)

Remuneration

Total Package up to MYR 10,000

Consultant in Charge

Angel Chok | [e-mail] | 014 612 6048