Group Operations Executive

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global insurance provider in Kuala Lumpur is seeking a Group Operations Executive to deliver excellent customer service through support and processing. The ideal candidate will have a Bachelor's degree and strong skills in customer relationship management and data analysis. Join a dynamic team dedicated to continuous improvement and personal growth.

Qualifications

• Bachelor's degree in a relevant field is required.
• Proficiency in data analysis tools and reporting systems is preferred.

Responsibilities

• Set and achieve high targets for productivity and quality.
• Build and maintain excellent customer relationships.
• Support colleagues with administrative tasks.
• Contribute to a positive team culture and customer focus.

Skills

Customer relationship management

Basic processing tasks

Team collaboration

Education

Bachelor’s degree in Business Administration, Operations Management, Finance, or related field

Tools

Data analysis tools

Reporting systems

Job description

Group Operations Executive

Job Summary

Delivers results through basic processing and support that helps meet customer expectations by providing market-leading service while developing excellent customer relationships.

Job Accountabilities - Key Accountabilities

• Set and achieve high targets to maintain productivity, efficiency, and quality standards.
• Build and maintain excellent customer relationships through processing a range of basic tasks, while demonstrating a basic understanding of relevant systems, products, processes, and procedures to aid in the delivery of first-class service.
• Support other colleagues with basic administrative tasks.
• Contribute to a positive and supportive team culture and learn about the importance of customer focus.
• Achieve all competency and behavior-based objectives and seek role progression or opportunities to develop their own knowledge.

Job Qualifications

Required:

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.

Preferred:

• Proficiency in data analysis tools and reporting systems.
• Familiarity with compliance and regulatory requirements.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.