Customer Service-Jobs in Malaysia

We are looking for a proactive and people-driven Training Coordinator to lead our training and development initiatives across all F&B outlets. You will be responsible for building frontline, leadership, and operational capabilities to ensure brand consistency, service excellence, and team growth. This role is ideal for candidates who have training experience or a strong operations background (Outlet/Area Manager) and are passionate about building people.

Plan and deliver onboarding, skills, SOP, and brand culture training for new hires and existing staff.

Lead role-based training programs for Service Crew, Kitchen Crew, Bar, Cashiers, Supervisors, and Outlet Managers.

Conduct live coaching, on-ground assessments, and in-store training rollouts.

Develop and manage the training calendar.

Track attendance, progress, and performance metrics using digital tools (e.g., Lark Base, Google Forms).

Coordinate refresher training and support for outlet improvement plans.

Assess training effectiveness through feedback, observation, and outlet results.

Collaborate with Operations, HR, and Area Managers to tailor training content to real operational needs.

Support the selection and development of internal Trainers, Mentors, and Coaches.

Assist in new outlet pre-opening training and system deployment.

Help document SOPs and develop structured training pathways (e.g., Trainer → Mentor → Master Coach).

Support career development and performance upgrade initiatives.

Diploma/Degree in Hospitality, HR, Education, or related fields.

Minimum 3 years as an Outlet Manager or Area Manager in the F&B industry, with proven experience leading and developing teams.

Strong leadership, communication, and people skills.

Familiar with F&B operations, SOPs, and customer service standards.

Willing to travel across outlet locations when needed.

Comfortable with digital tools (Lark, Google Workspace, MS Office).

Language: Fluent in English and Bahasa Malaysia. Mandarin is an advantage.

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Do you have customer service experience? Do you have experience in a sales role? How many years' experience do you have in a training & development role?

What can I earn as a Training Coordinator