Customer Service Agent (Macau) - Open to Fresh Graduates

Talent Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in integrated resort facilities is seeking a Customer Service Agent to join their team in Macau. The role is open to fresh graduates from hotel management backgrounds and requires strong customer service skills along with proficiency in Mandarin, Cantonese, and English. Successful candidates will provide high-quality service by managing bookings and inquiries effectively.

Qualifications

• 1-year hotel experience preferred in a reservation or front desk role.
• Fresh graduates encouraged to apply.
• Proficiency in Mandarin, Cantonese & English required.

Responsibilities

• Handle inbound and outbound calls, emails, and live chat inquiries.
• Assist guests with reservations and general inquiries.
• Address customer complaints efficiently.

Skills

Customer Service

Communication

Problem Solving

Shift Work Flexibility

Language Proficiency

Education

Fresh Graduate in Hotel, Travel and Tourism

Job description

Customer Service Agent (Macau) - Open to Fresh Graduates

Job Openings Customer Service Agent (Macau) - Open to Fresh Graduates

About the job Customer Service Agent (Macau) - Open to Fresh Graduates

Customer Service Agent (Call Centre) Based in Macau, China

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Company Background

We are representing our client who is a leadingdeveloper, owner and operator of integrated resort facilities in Asia and Europe. As they continue to expand, they are seeking forCustomer Service Agentto be based inMacau.

Job Requirements:

• Provide high-quality customer service by handling inbound and outbound calls, emails, and live chat inquiries
• Assist guests with reservations, room bookings, promotions, and general inquiries about company's offerings
• Ensure accurate information is provided while maintaining a professional and courteous manner
• Address customer complaints or concerns efficiently, escalating cases when necessary to ensure guest satisfaction
• Work closely with internal departments to resolve booking issues, special requests, and other customer-related matters

Skills & Qualification:

• Candidate with at least1-year hotel working experience in room reservation, telephone operator or front desk in 5-star hotel(s) will be preferred
• Fresh graduate candidates from faculty of hotel, travel and tourism related field are encouraged to apply
• Able to accept shift duties including overnight shifts
• Language: Mandarin, Cantonese & English (Spoken & Written)

Qualified and interested candidates may apply online or email your updated resume to:[e-mail]/[e-mail]

Only shortlisted candidates will be notified.