Customer Service

PUMP FITNESS HOLDINGS SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a leading fitness company as a Customer Service professional in Kuala Lumpur. In this full-time role, you will provide exceptional service, assist with customer inquiries, and ensure a seamless fitness journey. Enjoy a positive work environment, gym memberships, and opportunities for career growth.

Benefits

Free gym membership and fitness classes

Opportunities for career development and advancement

Comprehensive group insurance and wellness benefits

Collaborative team culture

Qualifications

• At least 1 year of experience in a customer service or call centre role.
• Ability to adapt communication style to different customer needs.
• Proficient in using customer service software.

Responsibilities

• Responding to customer enquiries and complaints via phone, email, and chat.
• Troubleshooting issues and providing effective solutions.
• Providing feedback to management on customer pain points.

Skills

Communication

Problem-solving

Interpersonal skills

Tools

Customer service software

CRM tools

Job description

About the role

Join our growing team as a Customer Service professional at PUMP FITNESS HOLDINGS SDN BHD'. In this full-time role based in Kuala Lumpur, you will be the first point of contact for our customers, providing exceptional service and support to ensure their fitness journey with us is seamless and enjoyable.

What you'll be doing

Responding to customer enquiries and complaints via phone, email, and chat in a timely and professional manner

Cold Calling, Payment Collection and Broadcasting.

Troubleshooting any issues and providing effective solutions

Providing feedback to management on customer pain points and improvement opportunities

Continuously learning about our products and services to provide accurate and up-to-date information to customers

Contributing to a positive and collaborative team environment

What we're looking for

At least 1 year of experience in a customer service or call centre role, preferably in the fitness or hospitality industry

Excellent communication and interpersonal skills with the ability to adapt your style to different customer needs

Strong problem-solving and critical thinking skills to handle a variety of customer inquiries

Proficient in using customer service software and CRM tools

Passion for health, fitness, and providing exceptional customer experiences

A team player with a positive and friendly attitude

What we offer

At PUMP FITNESS HOLDINGS SDN BHD', we are committed to creating a positive and supportive work environment for our employees. In addition to a competitive salary, you will enjoy:

Free gym membership and fitness classes

Opportunities for career development and advancement

Comprehensive group insurance and wellness benefits

A collaborative and dynamic team culture

About us

PUMP FITNESS HOLDINGS SDN BHD' is a leading fitness and wellness company that operates a network of state-of-the-art gyms across Kuala Lumpur. Our mission is to inspire and empower individuals to lead healthier and more active lifestyles. With a focus on innovation, customer experience, and community engagement, we are committed to being the premier fitness destination in the city.

Apply now to join our team and be part of our exciting journey!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Have you worked in a call centre before? Do you have experience in a cold calls sales environment? Which of the following languages are you fluent in?

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