Front Office/Guest Service

Oceania Hotel; Kota Kinabalu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic opportunity at a leading hotel in Kota Kinabalu for a Front Office/Guest Service professional. You will ensure exceptional customer experiences, manage guest interactions from check-ins to check-outs, while contributing to service improvement in a vibrant team environment. If you possess strong customer service skills and experience in hospitality, this role offers a rewarding career path in a supportive culture.

Benefits

Opportunities for career development

Vibrant and inclusive company culture

Qualifications

• Minimum 2 years of front office or guest service experience.
• Strong customer service orientation.
• Proficient in English, knowledge of Malay and Mandarin is a plus.

Responsibilities

• Welcoming and registering guests, ensuring a warm reception.
• Handling inquiries and complaints professionally.
• Coordinating with departments for a cohesive guest experience.

Skills

Customer Service

Communication

Interpersonal Skills

Attention to Detail

Multitasking

Job description

About the role

We are seeking an experienced Front Office/Guest Service professional to join the dynamic team at Oceania Hotel in the vibrant city of Kota Kinabalu, Sabah. This full-time position is responsible for providing exceptional customer service and ensuring a seamless experience for all our guests. As the first point of contact, you will play a crucial role in shaping the overall impression of our hotel.

What you'll be doing

Welcoming and registering guests upon arrival, ensuring a warm and friendly reception

Handling guest inquiries, requests and complaints in a professional and timely manner

Assisting with room assignments, check-ins and check-outs

Providing information about the hotel's facilities, services and local attractions

Maintaining accurate records and processing guest payments

Coordinating with other departments to ensure a cohesive guest experience

Actively contributing to the continuous improvement of guest services

What we're looking for

Minimum 2 years of front office or guest service experience in the hospitality industry

Strong customer service orientation and the ability to provide a warm and welcoming environment

Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds

Proficiency in English, with knowledge of additional languages (Malay, Mandarin) being an advantage

Attention to detail and the ability to multitask in a fast-paced environment

Flexible and adaptable, with a positive and proactive attitude

What we offer

At Oceania Hotel, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

Opportunities for career development and advancement

A vibrant and inclusive company culture

Unlock job insights

Salary match Number of applicants Skills match

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