Customer Service jobs in Malaysia
Multilingual Call Center Agent – Senior Living Concierge
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Multilingual Call Center Agent – Senior Living Concierge
Job summary
A senior living complex in Malaysia is seeking a Customer Service Officer to manage calls and engage with residents. Responsibilities include answering queries, maintaining communication standards, and addressing customer concerns professionally. Candidates should have at least an SPM certification and be willing to work in shifts. This role offers a chance for fresh graduates to start their careers in a supportive environment.
Qualifications
- Able to handle irate callers professionally and courteously.
- Willing to work shifts, including public holidays.
- At least 1 year of customer service experience.
Responsibilities
- Manage incoming and outgoing calls effectively.
- Provide courteous communication service to residents.
- Respond to customer enquiries with confidence.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.