Mandarin Customer Support Specialist

J-Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment firm in Kuala Lumpur is seeking a customer service representative who can communicate fluently in Mandarin. The role involves addressing customer inquiries through various platforms and ensuring satisfaction with products and services. Ideal candidates are patient, responsible, and have good communication skills. Fresh graduates are encouraged to apply. Benefits include training, medical leave, and EPF/SOCSO contributions.

Benefits

EPF / SOCSO / PCB

Annual Leave

Medical and Hospitalisation Leave

Training Provided

5 Working Days

Qualifications

• Fluent in Mandarin, both spoken and written.
• Prior customer service experience is a plus.
• Fresh graduates are welcome.

Responsibilities

• Handle customer inquiries via WhatsApp, live chat, and social media.
• Respond to product, order, delivery, and after-sales support questions.
• Resolve customer issues politely and professionally.
• Follow customer service SOPs and update records when needed.
• Work with operations and sales teams to ensure satisfaction.

Skills

Fluent Mandarin communication

Customer-oriented

Basic English communication

Good communication skills

Willingness to learn

Job description

A recruitment firm in Kuala Lumpur is seeking a customer service representative who can communicate fluently in Mandarin. The role involves addressing customer inquiries through various platforms and ensuring satisfaction with products and services. Ideal candidates are patient, responsible, and have good communication skills. Fresh graduates are encouraged to apply. Benefits include training, medical leave, and EPF/SOCSO contributions.