Mandarin-Speaking AI Growth & Success Specialist

KK Ong International; Kepong; On-site; MYR 40,000 - 55,000; Full time

Job summary

A dynamic technology firm in Kuala Lumpur is seeking a Customer Success Specialist to guide clients through onboarding, ensuring they fully utilize and benefit from our offerings. This role requires at least one year of customer service experience, proficiency in Mandarin and English, and excellent communication skills. You will proactively monitor client engagement and provide tailored support to enhance satisfaction. Join our fast-paced team dedicated to achieving client success in a supportive environment.

Benefits

Transparent KPI-based bonus system

Productivity-focused culture

12 days of annual leave

Qualifications

• At least 1 year of experience in customer service or customer success, preferably in SaaS, marketing, or education.
• Comfortable with tech products and online platforms; eager to learn new systems.
• Basic data literacy is a plus — e.g., understanding client login rates and usage statistics.

Responsibilities

• Guide new clients through the onboarding process, including product walkthroughs.
• Proactively monitor client activity to encourage adoption of key features.
• Respond to customer inquiries via WhatsApp or call promptly and professionally.
• Collaborate with the technical team to collect feedback for product improvement.
• Conduct quarterly customer health scoring and usage reporting.
• Support clients through renewal processes, invoicing, and upsell recommendations.
• Provide personalized care to help clients succeed with the system.
• Resolve issues for unsatisfied customers to ensure a positive experience.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Proficiency with WhatsApp

Proficiency with Zoom

Proficiency with Google Sheets

Detail-oriented

Team-player mindset

Fluent in Mandarin

Fluent in English

Education

Degree

Job description

A dynamic technology firm in Kuala Lumpur is seeking a Customer Success Specialist to guide clients through onboarding, ensuring they fully utilize and benefit from our offerings. This role requires at least one year of customer service experience, proficiency in Mandarin and English, and excellent communication skills. You will proactively monitor client engagement and provide tailored support to enhance satisfaction. Join our fast-paced team dedicated to achieving client success in a supportive environment.