Technical Support Engineer II - SAAS & Cloud

Zebra Technologies; Penang; Hybrid; MYR 36,000 - 48,000; Full time

Job summary

A leading tech company in Malaysia is seeking a Customer Support Specialist to resolve technical queries and issues for customers via various communication channels. Candidates should have a high school diploma and 1-2 years of experience in customer service, alongside knowledge of applications and troubleshooting. The position offers a hybrid work approach and requires strong analytical and communication skills to effectively support and document interactions with customers.

Qualifications

• 1-2 years of work experience in customer service.
• Ability to communicate technical solutions clearly.
• Solid professional work behaviors, including teamwork.

Responsibilities

• Resolve customer issues via phone, email, or chat.
• Document customer interactions and problems.
• Troubleshoot applications and collaborate with team.

Skills

Customer service values / orientation

Strong communication skills

Intermediate level skills in Microsoft business applications

Analytical and troubleshooting skills

Intermediate to advanced level skills in Linux

Knowledge of Cloud environments (Azure/AWS)

Education

High School or equivalent vocational qualification

Tools

SQL

BigQuery

Job description

A leading tech company in Malaysia is seeking a Customer Support Specialist to resolve technical queries and issues for customers via various communication channels. Candidates should have a high school diploma and 1-2 years of experience in customer service, alongside knowledge of applications and troubleshooting. The position offers a hybrid work approach and requires strong analytical and communication skills to effectively support and document interactions with customers.