Multilingual Call Center Agent – Senior Living Concierge

Sunway Sanctuary; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A senior living complex in Malaysia is seeking a Customer Service Officer to manage calls and engage with residents. Responsibilities include answering queries, maintaining communication standards, and addressing customer concerns professionally. Candidates should have at least an SPM certification and be willing to work in shifts. This role offers a chance for fresh graduates to start their careers in a supportive environment.

Qualifications

• Able to handle irate callers professionally and courteously.
• Willing to work shifts, including public holidays.
• At least 1 year of customer service experience.

Responsibilities

• Manage incoming and outgoing calls effectively.
• Provide courteous communication service to residents.
• Respond to customer enquiries with confidence.

Skills

Multiple language skills

Customer service

Stress management

Education

SPM certification

Job description

A senior living complex in Malaysia is seeking a Customer Service Officer to manage calls and engage with residents. Responsibilities include answering queries, maintaining communication standards, and addressing customer concerns professionally. Candidates should have at least an SPM certification and be willing to work in shifts. This role offers a chance for fresh graduates to start their careers in a supportive environment.