Customer Service Assistant (Sales Coordinator)

Schmidt Biomedtech Sdn Bhd; Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading medical technology firm in Malaysia is looking for a Sales Support professional to manage order processing and assist the sales team. Ideal candidates will possess at least a diploma and have a minimum of one year of experience in a related field. Responsibilities include liaising with sales on order statuses, managing invoices, and addressing customer inquiries. Familiarity with Dynamics 365 Business Central is preferred. This role supports the sales team in various activities including product demonstrations and logistics coordination.

Qualifications

• Minimum 1 year working experience preferably in similar industry.
• Work independently under minimal supervision.
• Familiar with order processing system.

Responsibilities

• Liaising with principals/sales team on order status.
• Administer invoice, job orders, and inventory.
• Assist in handling customer inquiries and provide product information.

Skills

Computer literacy

Multi-tasking

Customer service

Education

Diploma in any field

Tools

Dynamics 365 Business Central

ERP

SAP

Job description

Sales Support. Liaising with principals / sales team on the status of their orders.

Efficient and accurate Order Processing input transfer into the Dynamics 365 Business Central.

To prepare and consolidated loan/consignment items, Sales Report, backlog order, inventory report and any other relevant report which as and when required. This is includes of keeping track of any pending order.

Administer invoice and job orders, inventory / keeping track of inventory and demo units.

To handle / assist in tender preparation and quotation preparation. This is including of typing of quotation, Sebutharga, Tender and etc.

To assist in handling customer inquiries or complaints and to provide product or technical information on product range. Redirect customers’ inquiries to the respective Sales personnel / Service Engineer or Department Head.

To coordinate for Department on Exhibition, Seminars and etc.

To assist the Sales Team in carrying out product demonstration and application as and when necessary.

Handle customer orders and co-ordination of logistics for sales team on delivery of goods to site.

Support the marketing and promotional activities including collating and preparing marketing kits.

Other administrative duties as and when required.

Requirements:

Candidate must possess at least a Diploma in any field.

Minimum 1 year working experience preferably in similar industry.

Work independently under minimal supervision.

Computer literate and performing multi-tasking.

Familiar with order processing system. Experienced with system like Dynamics 365 Business Central, ERP or SAP, will be an added advantage.

Will consider for Executive position if meet with requirements (minimum 5 years in similar working experience in medical/healthcare industry).

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