Medical Officer

TRAVEL GUARD ASSIST MALAYSIA SDN. BHD.; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading travel insurance provider in Kuala Lumpur is seeking a qualified Medical Officer to provide clinical oversight and case management. The role involves managing medical reviews and supporting crisis initiatives. Candidates should have 5–10 years of experience in emergency or general medicine, full registration with the Malaysia Medical Council, and fluency in multiple languages. The position offers a hybrid work model, supporting work-life balance and career growth opportunities.

Benefits

Comprehensive paid parental leave scheme

Volunteer leave

Annual and personal leave benefits

Qualifications

• 5–10 years of clinical experience, ideally in Emergency Medicine, General Medicine, Surgery, or Anesthesia.
• Ability to manage diverse and regionally distributed cases.
• Experience supporting crisis response initiatives.

Responsibilities

• Provide clinical oversight and ensure adherence to case management protocols.
• Manage medical review responsibilities, including monitoring cases and approving evacuations.
• Attend cross-functional meetings and maintain open communication with leadership.

Skills

Strong clinical judgment

Fluency in English

Fluency in Mandarin

Fluency in Cantonese

Education

Full registration as a Medical Officer with the Malaysia Medical Council

Valid Annual Practicing Certificate

Job description

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.

What’s the job?

You will provide clinical oversight and ensure adherence to case management protocols in collaboration with the Head Regional Medical Director.

Manage medical review responsibilities, including monitoring cases, approving evacuations, communicating with providers, and maintaining accurate documentation.

Contribute to utilization management efforts, support crisis response initiatives, and assist in the development of policies and procedures.

Participate in internal training programs focused on aero-medical transport, clinical protocols, and regulatory compliance.

Guide and support Medical Case Managers through supervision, training, and escalation support for complex cases.

Attend cross-functional meetings, maintain open lines of communication with leadership, and contribute to shared global objectives.

Engage in continuous professional development and coordinate with leadership to ensure uninterrupted medical oversight coverage.

What are we looking for?

You will possess full registration as a Medical Officer with the Malaysia Medical Council, along with a valid Annual Practicing Certificate.

5–10 years of clinical experience, ideally in Emergency Medicine, General Medicine, Surgery, or Anesthesia.

Fluency in English, Mandarin, and Cantonese, with the ability to read Chinese characters.

Strong clinical judgment and decision‑making skills, with experience managing diverse and regionally distributed cases.

The ability to thrive in a fast‑paced, multicultural environment and work collaboratively with global teams.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work‑life balance.

Career growth

This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together

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