Customer Service jobs in Malaysia

Key Responsibilities:

• E-Commerce Operations & Strategy

Plan, execute, and manage daily e-commerce activities across website, marketplaces, and digital platforms in line with company goals.

• Marketing & Conversion Optimization

Collaborate on digital campaigns (SEO, SEM, ads, EDMs), optimize online funnels, and improve user engagement and conversion rates.

• Analytics & Reporting

Use tools like Google Analytics to track KPIs, analyze performance, and generate insights for business decisions and improvements.

• Content & Catalog Management

Ensure accurate product listings with appealing content and visuals across all e-commerce platforms.

• Customer Experience & Support

Oversee online customer service touch points, ensuring timely responses and implementing improvements based on feedback.

• Project & Vendor Coordination

Manage e-commerce projects and liaise with third-party vendors to deliver updates, campaigns, and tech integrations effectively.

Key Competencies & Requirements:

• Business Acumen: Strong understanding of business operations, KPIs, revenue models, and customer value drivers.
• Analytical Thinking: Proficiency in interpreting data, identifying trends, and making data-informed decisions.
• Project & Vendor Management: Demonstrated experience in managing cross-functional projects and working with external partners.
• Excellent communication and organizational skills.
• Experience with e-commerce platforms (e.g., Shopify, EasyStore, Lazada, Shopee, TikTok)
• Familiarity with digital tools (Google Analytics, Meta Ads Manager, email marketing platforms, CRM, etc.)