Customer Service Team Lead — Strategic Mentor & UX Advocate

Teleperformance; West Coast Division; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking a Customer Service Team Lead to enhance team performance and user experience. The ideal candidate will have a Bachelor’s degree and significant experience in people management, alongside proficiency in Malay and English. Responsibilities include providing mentorship, leading a high-performing team, and collaborating with cross-functional teams to develop global solutions. Join us in elevating user experience!

Qualifications

• Minimum 2 years of prior relevant people management experience.
• Significant experience in a complex fast-paced environment.

Responsibilities

• Provide mentorship, guidance and career development to team members.
• Lead a high-performing team through transitions.
• Establish team goals and work on strategies.
• Deliver projects involving quantitative analysis.
• Identify actionable insights and influence strategy.

Skills

Proficiency in Malay

Proficiency in English

Analytical skills

Creative problem-solving

Strong communication skills

Education

Bachelor Degree preferred

Job description

A leading customer service provider in Malaysia is seeking a Customer Service Team Lead to enhance team performance and user experience. The ideal candidate will have a Bachelor’s degree and significant experience in people management, alongside proficiency in Malay and English. Responsibilities include providing mentorship, leading a high-performing team, and collaborating with cross-functional teams to develop global solutions. Join us in elevating user experience!