Senior Associate - Credit Risk

DHL; Petaling Jaya; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading global logistics company is seeking a Credit Risk Management professional in Petaling Jaya, Malaysia. The role focuses on monitoring credit processes, supporting customer satisfaction, and mitigating risks through effective communication. Candidates should have a background in credit risk management, strong analytical skills, and preferably proficiency in Mandarin. A Bachelor's degree and advanced MS Office knowledge are required.

Qualifications

• 3 years or more of previous Credit Risk Management experience is preferred.
• Advanced knowledge of D&B credit risk reports and balance sheet interpretation.
• Intermediate level of English knowledge (DPDHL Business Language) preferred.

Responsibilities

• Monitor Dunning completion and review Dunning block status.
• Perform ICCC Stop Credit Process for overdue accounts.
• Review customers' finance and legal documents for credit check.
• Facilitate meetings to improve customer satisfaction and mitigate risks.
• Coordinate credit risk mitigation measures across teams.

Skills

Telephone conversation skills

Effective communication skills

Customer focus

MS Office knowledge

Presentation skills

Financial statement analysis

Credit Risk Management experience

Multilingual (Mandarin preferred)

English knowledge

D&B credit risk report knowledge

Education

Bachelor's degree in related fields

Job description

Role Purpose

To ensure Dunning was successfully triggered and Monitor ICCC stop credit process aligning with Collection GSOP and Strategy. Analyse account in ICCC Stop credit to reduce broken promised accounts are not flowing to Stop credit process. To ensure Credit Check / approval process are in placed with reviewing External Credit Agency rating and only successful application will enable to create accounts following GSOP.

Job Descriptions

• To Monitor Dunning completion and Review Dunning block status by obtaining CFO's approval regularly aligning Crisp Control.
• To perform ICCC Stop Credit Process to ensure customers' account with overdue following credit hold criteria to flow to Sto credit execution by aligning GSOP.
• To perform Credit Check and Approval process by reviewing customers' finance and some legal documents to ensure customers with lack of supporting documents were stopped immediate account creation and kick off further investigation by communicating Country Finance and Commercial.
• To perform Credit check and approval for customers with complete supporting documents in the event required Country OTC manager / CFO's approval.
• To understand External Credit Agency process (Agency may differ at country level) and factor in Credit Check/ Approval process.
• To ensure adequate follow up upon identified risks and gaps.
• To arrange, coordinate and lead regular meetings, visit customer and build towards an improved customer satisfaction while mitigating trading risks.
• To agree and coordinate credit risk mitigation measures with Sales, CDM, credit collection, credit administration, operation, H&G, CFO and OTC teams.
• To advice and coordinate process improvement regarding to credit risk mitigations across the entire OTC chains.

Skills & Qualifications

• Good telephone conversation/handling skills.
• Effective communication and conversational skills.
• High customer focus and service orientation.
• Advanced MS office knowledge.
• Intermediate Presentation skills.
• Analysis of financial statements.
• 3 years and more previous Credit Risk Management experience is preferred.
• Sensitive to cultural specifics.
• Local language(s) / Multi lingual (in Shared Service environment).
• Preferably a candidate with proficiency in Mandarin language.
• Bachelor's degree in related fields.
• Intermediate level of English knowledge (DPDHL Business Language) preferred.
• Advanced knowledge of D&B credit risk reports and regarding balance sheet interpretation.