Functional Business Analyst, Ms Dynamics 365 CRM

Avanade Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology consulting company in Kuala Lumpur is seeking a professional with Dynamics 365 CRM expertise. The role involves gathering business requirements, writing Functional Specification Documents, and managing JIRA tickets. The ideal candidate will collaborate with stakeholders and ensure alignment across systems. Join us to shape the future of businesses through innovative solutions.

Responsibilities

• Collaborate with stakeholders to gather business requirements.
• Write clear Functional Specification Documents.
• Apply functional knowledge of Microsoft Dynamics 365.
• Ensure alignment of specifications across systems.
• Manage and prioritize JIRA tickets.

Skills

Dynamics 365 CRM Expertise

Business Requirements Gathering

Stakeholder Communication

JIRA Management

Functional Specification Documentation

Job description

Summary: At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Key Responsibilities

• Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
• Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.
• Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.
• Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.
• Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.
• JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.
• Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Equal Employment Opportunity Statement

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