Bilingual Customer Service Team Lead: Mentorship & Strategy

Teleperformance; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service provider is seeking a Customer Service Team Lead in Malaysia. This role involves mentoring a team, managing performance standards, and fostering analytical and problem-solving skills. The ideal candidate will have at least two years of people management experience and be proficient in Cantonese and English. The position emphasizes delivering high-quality user experiences and strategic thinking.

Qualifications

• Proficiency in Cantonese and English (spoken and written).
• Minimum 2 years of relevant people management experience.
• Experience in a complex fast paced environment.

Responsibilities

• Provide mentorship and guidance to your team.
• Lead team through transitions to build problem-solving capabilities.
• Establish team goals and strategies for execution.
• Deliver quantitative analysis and strategy development.
• Identify actionable insights and influence team strategy.

Skills

Cantonese

English

Analytical skills

Creative problem-solving

Communication skills

Education

Bachelor Degree

Job description

A customer service provider is seeking a Customer Service Team Lead in Malaysia. This role involves mentoring a team, managing performance standards, and fostering analytical and problem-solving skills. The ideal candidate will have at least two years of people management experience and be proficient in Cantonese and English. The position emphasizes delivering high-quality user experiences and strategic thinking.