Mandarin Training Specialist — Elevate BPO Performance

Teleperformance; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking a qualified Trainer to support their Customer Service team. The ideal candidate will facilitate training for new hires, assess performance, and ensure quality. A Bachelor's Degree and proficiency in Mandarin and English are essential, along with at least 2 years of training experience in a BPO setting. This role requires strong communication skills and the ability to create engaging training materials.

Qualifications

• Minimum of 2 years training experience in a BPO setting.
• Working experience with a premium account preferred.

Responsibilities

• Facilitate a new hire class during training.
• Conduct a Training Needs Analysis after 30 to 60 days.
• Assess new hire performance during nesting.

Skills

Proficiency in Mandarin

Proficiency in English

Instructional design knowledge

MS Office usage

Typing speed of 30 WPM

Education

Bachelor's Degree or equivalent

Job description

A leading customer service provider in Malaysia is seeking a qualified Trainer to support their Customer Service team. The ideal candidate will facilitate training for new hires, assess performance, and ensure quality. A Bachelor's Degree and proficiency in Mandarin and English are essential, along with at least 2 years of training experience in a BPO setting. This role requires strong communication skills and the ability to create engaging training materials.