Customer Service Coordinator

Yeong Chaur Shing Paper Mill; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading manufacturing company in Malaysia is seeking an experienced Customer Service Coordinator to join their team in Melaka. This full-time position is essential for providing exceptional customer support and ensuring smooth operations. The ideal candidate will manage customer inquiries, resolve complaints, and maintain accurate records. Proficiency in office software and ERP systems is required, along with strong communication and problem-solving skills. This role promises a dynamic work environment with opportunities for learning and growth.

Qualifications

• Relevant experience in a customer service or client-facing role.
• Ability to build positive relationships with customers.
• Proficient in using office software and ERP systems.

Responsibilities

• Respond to customer inquiries and requests in a timely manner.
• Handle customer complaints and resolve issues effectively.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Interpersonal skills

Flexibility and adaptability

Tools

Office software

ERP systems

Job description

We are seeking an experienced Customer Service Coordinator to join our team at YEONG CHAUR SHING PAPER MILL SDN BHD' in Melaka, Melaka. This full-time position plays a crucial role in providing exceptional customer support and ensuring the smooth running of our operations.

Responding to customer inquiries and requests in a timely and professional manner

Handling customer complaints and resolving issues effectively

Maintaining accurate records of customer interactions and order details

Coordinating with internal teams to ensure the successful delivery of products and services

Providing administrative support for the sales and customer service functions

Assisting with the implementation of customer service strategies and initiatives

What we're looking for

Relevant experience in a customer service or client-facing role, preferably within the Client & Sales Administration industry

Strong communication and interpersonal skills, with the ability to build positive relationships with customers

Excellent problem-solving and conflict resolution skills

Proficient in using office software ERP systems

Attention to detail and the ability to work accurately under pressure

Flexible and adaptable, with a willingness to learn and take on new challenges

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