Customer Service / Live Host

ES BROTHER MOTOR SDN BHD; Seberang Perai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading motor vehicle provider in Penang is seeking a dynamic Customer Service representative to enhance sales and offer exceptional customer service. Responsibilities include proactively generating leads, negotiating sales, and maintaining customer relationships. Candidates should possess strong communication and sales skills, demonstrate a customer-centric approach, and be proficient with CRM software. The role promises favorable career growth opportunities along with competitive compensation and benefits.

Benefits

Comprehensive training and development programs

Competitive remuneration

Employee benefits

Qualifications

• Proven track record in sales, preferably as Sales Representatives/Consultants.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to work independently and in a team.
• Familiar with sales tools and CRM software.

Responsibilities

• Proactively reach out to potential customers for new sales.
• Demonstrate products and services, highlighting features.
• Negotiate contracts and close sales for customer satisfaction.
• Maintain records of customer interactions and sales.
• Collaborate with marketing to develop sales strategies.
• Answer customer inquiries and resolve issues promptly.

Skills

Sales expertise

Communication skills

Negotiation skills

Problem-solving skills

CRM proficiency

Job description

We are seeking a dynamic and ambitious Customer Service to join our team at ES BROTHER MOTOR SDN BHD' in Bandar Perda Penang. As a Customer Service, you will be responsible for sales and providing exceptional customer service to our clients. This is a full‑time position, offering opportunities for career growth and development.

What you’ll be doing

Proactively reach out to potential customers and generate new sales leads

Demonstrate our products and services to customers, highlighting their features and benefits

Negotiate sales contracts and close deals, ensuring customer satisfaction

Maintain detailed records of customer interactions and sales activities

Collaborate with the marketing team to develop and implement effective sales strategies

Provide excellent customer service, addressing inquiries and resolving any issues promptly

Stay up‑to‑date with industry trends, competitor activities, and new product developments

What we’re looking for

Proven track record in sales, preferably in the Sales Representatives/Consultants industry

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers

Strong negotiation and problem‑solving skills, with a customer‑centric approach

Passionate about achieving sales targets and delivering outstanding customer service

Ability to work independently and as part of a team

Proficient in using sales tools and customer relationship management (CRM) softway

What You’ll Do

GoLIVE on TikTokto promote Motorcycle products from our brands. Talk, laugh, and connect with viewers — make the live fun and exciting. Answer questions and help customers buy confidently. Try viral TikTok trends and creative ideas to boost engagement. Work with our marketing team to plan daily live sessions and new content.

What we offer

At ES BROTHER MOTOR SDN BHD', we value our employees and strive to provide a rewarding and supportive work environment. You will have the opportunity to grow your career, with access to comprehensive training and development programs. We also offer competitive remuneration, a range of employee benefits, and the chance to be part of a dynamic and ambitious team.

About us

ES BROTHER MOTOR SDN BHD' is a leading provider of high‑quality motor vehicles and related services in the region. Our mission is to deliver exceptional customer experiences and drive innovation in the industry. With a strong focus on customer satisfaction, we are committed to constantly improving our products and services to meet the evolving needs of our clients.

If you're excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.