Gcustomer Service (live Chat & Email) - Basic up to 4.5k - KL Sentral - Mobile Gaming

Asia Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service provider in Kuala Lumpur is seeking candidates for a Customer Service role focused on live chat and email support in the mobile gaming sector. Applicants should possess strong communication skills in English and Mandarin, and prior customer service experience is beneficial. Fresh graduates with a diploma or degree are encouraged to apply. The position offers basic pay up to RM4500, shift allowances, and KPI allowances, with a 24/7 work shift model.

Benefits

Basic up to RM4500 + Shift Allowance + KPI Allowances

EPF SOCSO

5 Working days

Qualifications

• Must be able to communicate effectively in both English and Mandarin.
• 1 year of experience in customer service is preferred.
• Fresh graduates with relevant degrees/diplomas are welcome to apply.

Responsibilities

• Provide customer service via live chat and email support.
• Engage with customers and provide accurate information.
• Record customer cases in the system and trackers.
• Escalate issues as necessary and ensure timely follow-ups.

Skills

Communication skills in English

Communication skills in Mandarin

Education

SPM + 1 year Customer Service Experience

Diploma / Degree (fresh graduates)

Job description

Customer Service (Live Chat & Email) - Basic up to 4.5k - KL Sentral - Mobile Gaming

Good communication skills in English & Mandarin.

SPM + 1 year Customer Service Experience.

Diploma / Degree (fresh graduates) welcome to apply.

Working days: Monday - Sunday (5 days work).

Working Hour: 24/7 (Each Shift 9 hours).

Location: KL Sentral.

Project: Mobile Gaming Customer Service.

Requirements

• Good communication skills in English & Mandarin
• SPM + 1 year Customer Service Experience
• Diploma / Degree (fresh graduates) welcome to apply
• Working days: Monday - Sunday (5 days work)
• Working Hour: 24/7 (Each Shift 9 hours)
• Location: KL Sentral
• Project: Mobile Gaming Customer Service

Responsibilities

• Provide customer service based live chat & email support to customers.
• Activate and engage with client/customer and provide accurate information.
• Record and update customers’ cases into the system and trackers following appropriate processes.
• Provide accurate and understandable information to all customers and support partners.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level.
• Ensure all follow ups are done in a timely manner.

Benefits

• Basic up to RM4500 + Shift Allowance + KPI Allowances
• EPF SOCSO
• 5 Working days