Customer Service Receptionists ( TRX Mall)

Jump Retail; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail management company is seeking a Customer Service Receptionist for its TRX Mall location in Kuala Lumpur. The role involves providing exceptional front-line support to clients and visitors, greeting customers warmly, and managing service requests. Ideal candidates will have strong communication skills, customer service experience, and be proficient in English and Bahasa Malaysia. Join a dynamic team committed to creating exceptional shopping experiences.

Qualifications

• Strong communication skills with a friendly demeanor.
• Ability to provide exceptional front-line customer support.
• Experience in a retail or mall environment is preferred.

Responsibilities

• Greet and welcome customers professionally.
• Handle service request reception and registration.
• Maintain cleanliness of the front desk and waiting area.
• Identify customer needs and provide solutions.
• Update customers on service progress.
• Coordinate with technicians for smooth service flow.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Proficient in English and Bahasa Malaysia

Attention to detail

Ability to multi-task

Experience in a similar role

Familiarity with Kuala Lumpur and TRX Mall

Job description

Customer Service Receptionists ( TRX Mall)

Join Jump Retail Sdn Bhd as a Customer Service Receptionist at our TRX Mall location in Kuala Lumpur. This full-time position is an integral part of our customer service team, responsible for providing exceptional front-line support to our valued clients and visitors.

What you'll be doing

• Greeting and welcoming customers in a friendly and professional manner
• Be responsible for service request reception, entitlement check, registration and its distribution
• Maintain cleanliness of front desk and waiting area.
• Identify customer needs or complaints and provide proactive solutions to improve their experience
• Update customers on repair progress, charges, and timelines.
• Coordinate with technicians and back office for smooth service flow.

What we're looking for

• Excellent communication and interpersonal skills, with a friendly and approachable demeanour
• Strong customer service orientation and the ability to provide exceptional front-line support
• Proficient in English and Bahasa Malaysia, with the ability to communicate effectively
• Attention to detail and the ability to multi-task in a fast-paced environment
• Proven experience in a similar customer service or receptionist role, preferably in the retail or mall environment
• Familiarity with the Kuala Lumpur area and TRX Mall is an advantage

About us

Jump Retail Sdn Bhd is a leading retail management company, operating several shopping malls and retail outlets across Malaysia. We are dedicated to creating exceptional shopping experiences for our customers, and our team of passionate and talented professionals is the key to our success.

Apply now to join our dynamic team as a Customer Service Receptionist at the TRX Mall in Kuala Lumpur.