Service Advisor

Wheelcorp Auto Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider is seeking a Customer Service Advisor to be the primary point of contact for customers. This role involves actively listening to customer concerns, providing solutions, and ensuring smooth communication throughout the service process. Ideal candidates should have previous customer service experience, strong communication skills, and a passion for exceptional service. Join our dynamic team in Malaysia, where you can grow in a supportive environment.

Qualifications

• Previous experience in customer service or automotive service advisor role.
• Ability to engage effectively with customers.
• Capable of diagnosing and resolving customer issues.

Responsibilities

• Serve as the primary point of contact for customers.
• Assist with inventory management and ensure adequate parts availability.
• Process customer payments and handle transactions.

Skills

Strong communication and interpersonal skills

Problem-solving abilities

Attention to detail

Multitasking

Tools

Automotive service software

Job description

Serve as the primary point of contact for customers, providing professional and courteous assistance

Actively listen to customer concerns and requirements, and provide solutions that address their needs

Accurately assess and document vehicle issues, and liaise with the technical team to coordinate repairs

Maintain clear and regular communication with customers throughout the service process

Process customer payments and handle cash and card transactions

Assist with inventory management and ensure adequate parts and supplies are available

Contribute to the continuous improvement of our customer service processes and standards

What we’re looking for

Previous experience in a customer service or automotive service advisor role

Strong communication and interpersonal skills, with the ability to engage effectively with customers

Excellent problem-solving and troubleshooting abilities to diagnose and resolve customer issues

Proficient in using automotive service software and computer systems

A keen eye for detail and the ability to multitask and prioritise effectively

A genuine passion for providing exceptional customer service