Customer Service - Fresh Graduates (Melaka) #NOU15#

Asia Recruit; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A well-established multinational company is seeking a Customer Service Executive for its office in Melaka. This role focuses on managing customer inquiries while ensuring high levels of satisfaction. Responsibilities include handling calls, resolving complaints, and collaborating with team members. Fresh graduates with a Degree or Diploma are encouraged to apply, while SPM holders with 2 years of customer service experience are also welcomed. This opportunity offers benefits including leave entitlement and training provisions.

Benefits

Leave entitlement

Medical & Insurance Coverage

Dental / Optical Benefits

Training provided

Qualifications

• Fresh graduates are encouraged to apply.
• SPM holders must have a minimum of 2 years’ experience in a customer service role.
• Candidate must be able to work in rotational days and willing to work in Melaka City.

Responsibilities

• Handle incoming calls and inquiries from customers.
• Resolve customer complaints and ensure satisfaction.
• Work closely with team members to achieve quality results.
• Participate in ad-hoc tasks as requested.

Skills

Excellent verbal and written communication skills

Positive attitude

Problem-solving mindset

Ability to work well in a team

Sales passion

Education

Degree or Diploma

SPM holders with 2 years experience

Job description

Customer Service - Fresh Graduates (Melaka) #NOU15#

Our client is a well-established multinational company with a strong presence in the industry. They are currently seeking a Customer Service Executive to be based in Melaka, responsible for managing customer inquiries and ensuring a high level of customer satisfaction.

Working Schedule: 5 Working days, 2 off days (rotation)

Benefits: Leave entitlement, Medical & Insurance Coverage, Dental / Optical Benefits, Training will be provided.

Job Responsibilities

• Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
• Follow up and resolve customers complains and ensure it is close to satisfaction.
• Work closely with team members and leaders at all times to achieve quality results & productivity.
• Participate in ad-hoc tasks as requested.

Job Requirements

• Fresh graduates with a Degree or Diploma are encouraged to apply.
• SPM holders must have a minimum of 2 years’ experience in a customer service role.
• Looking for someone passionate in Sales and good in persuading customer (Commissions is provided).
• Excellent verbal and written communication skills.
• Positive attitude, problem-solving mindset, and ability to work well in a team.
• Basic computer literacy and ability to learn new systems quickly.
• Candidate must be able to work in rotational days (5 working days, 2 off days, rotational shift hours).
• Candidate must be willing to work in Melaka City.

Experienced candidates are encouraged to apply online or you may email your latest resume to ******@asiarecruit.com.my / *******@asiarecruit.com.my / ******@asiarecruit.com.my.

Only shortlisted candidates will be notified.

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