Customer Success Executive - Flexible Hours & Growth

Affinity Group; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A dynamic customer service company in Kuala Lumpur is seeking a motivated Customer Service Executive. This full-time role involves responding to customer inquiries, resolving issues, and providing excellent support. Ideal candidates should have strong communication skills, experience in customer service, and a passion for helping others. The company offers a supportive work culture, competitive salary, and benefits including health insurance. Join a team committed to exceptional customer service.

Benefits

Competitive salary

Health insurance

Performance-based incentives

Qualifications

• Ability to convey information clearly to customers.
• Flexibility to adapt to changing customer needs.
• Proven experience in a customer service environment.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Resolve customer issues to ensure a positive experience.
• Document customer interactions and maintain records.
• Collaborate with teams to address complex requests.
• Improve customer service processes continuously.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Experience in customer service

Proficiency in CRM tools

Team player

Passion for customer service

Job description

A dynamic customer service company in Kuala Lumpur is seeking a motivated Customer Service Executive. This full-time role involves responding to customer inquiries, resolving issues, and providing excellent support. Ideal candidates should have strong communication skills, experience in customer service, and a passion for helping others. The company offers a supportive work culture, competitive salary, and benefits including health insurance. Join a team committed to exceptional customer service.