E-commerce Operations & Warehouse

SmartB Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce company in Selangor is seeking an enthusiastic individual for operational support in e-commerce and warehouse management. Candidates should have a degree in Business or Supply Chain, along with a strong interest in technology and logistics. The role involves processing orders, coordinating logistics, and providing excellent customer service. You'll work closely with various teams and gain valuable experience in a dynamic environment. Competitive benefits include annual leave and professional growth opportunities.

Benefits

Hands-on experience

Growth and development opportunities

Annual leave

Medical and hospitalization leave

Qualifications

• Completed a degree in Business, Supply Chain Management, or a related field.
• A keen interest in e-commerce, technology, and logistics.
• Basic knowledge of e-commerce platforms and order management systems.

Responsibilities

• Assist in daily operations of e-commerce business and warehouse management.
• Process and fulfill customer orders from the e-commerce platform.
• Coordinate with shipping partners for timely delivery.

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving mindset

Team collaboration

Education

Degree in Business, Supply Chain Management, or related field

Tools

Microsoft Office (Word, Excel)

Inventory management software

Job description

Qualifications

• Completed a degree in Business, Supply Chain Management, or a related field.
• A keen interest in e‑commerce, technology, and logistics.
• Basic knowledge of e‑commerce platforms and order management system.
• Proficiency in Microsoft Office (Word, Excel).
• Familiarity with inventory management software or ERP systems.
• Strong attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.
• Problem‑solving mindset with ability to troubleshoot issues and provide effective solutions.
• Ability to work in a fast‑paced environment, multitask, and prioritize tasks.
• Ability to collaborate with different teams (operations, customer service, warehouse) and work independently when needed.
• Commitment to providing high levels of customer service and ensuring customer satisfaction.

Working Hours: Monday to Friday, 9am - 6pm.

Public Transport: Within 5‑10 minutes travelling distance from MRT TTDI station.

Responsibility

We are seeking a dynamic and motivated individual to join our team. The candidate will assist in the daily operations of e‑commerce business and warehouse management. This role provides hands‑on experience in managing an e‑commerce platform, coordinating orders, optimizing inventory processes, and ensuring smooth warehouse operations. The candidate will work closely with the operations and warehouse team to streamline workflows, enhance customer satisfaction, and gain valuable skills in e‑commerce logistics.

Key Responsibilities

E‑Commerce Operations

Order Management

• Assist in processing and fulfilling customer orders from the company’s e‑commerce platform.
• Ensure accurate and timely order packing, labeling, and dispatching.
• Communicate with customers regarding order status, including delays or issues, and ensure high levels of customer satisfaction.

Logistics Coordination

• Assist with coordinating with shipping partners to ensure timely and efficient delivery of products.
• Help troubleshoot any delivery issues, including lost, delayed, or damaged shipments, and work to resolve them quickly.

E‑Commerce Platform Management

• Assist with uploading new product listings, managing stock levels, promotions, and monitoring site performance.
• Help respond to customer inquiries via the e‑commerce platform, ensuring all issues are addressed promptly.

Customer Service & Support

• Provide exceptional customer service by addressing inquiries related to products, orders, and returns via email, phone, and the e‑commerce platform.
• Handle customer complaints and resolve issues efficiently, escalating them to the appropriate department if needed.
• Assist in managing customer feedback and working with the team to improve overall customer satisfaction.

Warehouse Operations

Warehouse Operation

• Learn and apply warehouse management software and technologies, contributing to the digital transformation of warehouse operations.
• Support the warehouse team in maintaining a clean and organized workspace, with products stored properly in designated locations.
• Assist in setting up or improving organizational systems to enhance the efficiency of product storage and retrieval.

Product Receiving and Inspection

• Assist with receiving incoming products, checking for damage, and ensuring that the correct quantities are delivered.
• Help with inspecting goods to ensure quality standards are met before they are added to inventory.

Packing and Shipping Assistance

• Assist in packing orders according to company standards, ensuring that all items are correctly picked and packed to minimize errors or damage during shipping.
• Work with the warehouse team to ensure that all shipping procedures are followed, and orders are sent out on time.

Inventory Management

• Assist in monitoring stock levels and updating inventory in the system to ensure accurate inventory counts.
• Help with the restocking of products and maintaining an organized warehouse environment.
• Assist in conducting regular stock checks and reconciling any discrepancies between physical inventory and system data.

Benefits

• Gain valuable hands‑on experience in a professional office environment.
• Work alongside experienced professionals and learn from their expertise.
• Opportunity for growth and development within the company.
• Annual Leave.
• Medical and Hospitalisation Leave.