Customer Service Manager

T.S LOW PLUMBING AND RENOVATION; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-established plumbing service provider is seeking an experienced Customer Service Manager in Selangor, Malaysia. This full-time role focuses on leading the customer service team and ensuring exceptional support for clients. Candidates should have over 5 years of experience, excellent communication skills, and a passion for improving customer service. The company offers comprehensive benefits, career development opportunities, and a supportive work culture.

Benefits

Comprehensive health and wellness benefits

Career development opportunities

Flexible work arrangements

Team-building events

Qualifications

• 5+ years of experience in customer service management, preferably in plumbing or renovation.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Oversee day-to-day operations of the customer service team.
• Develop and implement customer service strategies.
• Manage customer queries and complaints effectively.

Skills

Customer service management

Leadership skills

Problem-solving

Data analysis

Interpersonal skills

Job description

About the role

T.S Low Plumbing and Renovation are seeking an experienced and driven Customer Service Manager to join their team in Selangor. This full‑time role is responsible for leading and managing the customer service operations, ensuring exceptional service and support is provided to all customers. Reporting directly to senior management, this position plays a crucial part in shaping the overall customer experience and supporting the company's growth objectives.

What you’ll be doing

• Oversee the day‑to‑day operations of the customer service team, including scheduling, task allocation and performance management
• Develop and implement customer service strategies, policies and procedures to drive efficiency, quality and consistency
• Manage customer queries, complaints and feedback, ensuring timely and effective resolution
• Analyse customer data and feedback to identify areas for improvement and implement corrective actions
• Foster a customer‑centric culture by leading, coaching and motivating the customer service team
• Collaborate cross‑functionally to enhance the customer experience and support broader business objectives
• Monitor and report on key customer service metrics and KPIs to senior management

What we’re looking for

• Significant experience (5+ years) in a customer service management role, preferably within the plumbing or home renovation industry
• Excellent communication, interpersonal and leadership skills with the ability to motivate and develop a team
• Strong problem‑solving and decision‑making skills, with the ability to think strategically
• Proficient in data analysis and reporting to drive continuous improvement
• Highly organised with the ability to multitask and prioritise effectively
• Passionate about delivering exceptional customer service and supporting business growth

What we offer

• Comprehensive health and wellness benefits
• Career development opportunities and training support
• Flexible work arrangements to promote work‑life balance
• Team‑building events and social activities

About us

T.S Low Plumbing and Renovation is a well‑established and respected provider of high‑quality plumbing and renovation services in Selangor. With over 20 years of experience, we are known for our attention to detail, professionalism and commitment to customer satisfaction. Our team of skilled technicians and customer service professionals work together to deliver exceptional service and support to our growing client base.

If you’re ready to take on this exciting challenge and contribute to the success of our company, we encourage you to apply now.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?