Customer Services cum Receptionist

Alba Dental; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A high-end cosmetic dental clinic in Malaysia seeks a Customer Service professional passionate about patient care and exceptional service. Your responsibilities include managing inquiries, guiding patients through treatment options, and coordinating financial plans. The ideal candidate will be fluent in English, Bahasa Malaysia, and Mandarin with a focus on creating a welcoming and engaging experience. Opportunities for career growth are available in a dynamic and professional environment.

Benefits

Opportunities for career growth

Dynamic work environment

Cutting-edge technology

Qualifications

• Must be able to communicate effectively with diverse patients.
• Naturally engaging and passionate about people.
• Willing to go the extra mile to create outstanding experiences.
• Able to juggle multiple tasks without missing deadlines.
• Comfortable using booking systems and managing patient records.
• Previous experience in customer service or healthcare/beauty is preferred.

Responsibilities

• Greet and assist patients with a professional and warm approach.
• Manage appointments and inquiries via phone, email, and in person.
• Guide patients through treatment options and payment solutions.
• Coordinate financial plans and payment options for patients.
• Handle patient records and ensure accuracy.
• Work closely with the dental team for a seamless patient experience.
• Maintain a welcoming clinic environment reflecting premium services.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Fluent in Mandarin

Outgoing and confident

Customer service-focused

Organized and detail-oriented

Tech-savvy

Job description

Are you an outgoing, energetic, and highly motivated professional who thrives on delivering exceptional customer service? Do you enjoy helping people, building relationships, and ensuring a seamless experience from start to finish? If so, we want you to join Alba Dental, a brand-new, high-end cosmetic dental clinic in Damansara, Kuala Lumpur.

This role combines front desk customer service with patient coordination, ensuring each patient receives top-tier care, from their first inquiry to post-treatment follow-ups.

Your Role

As the Customer Service you are the face and heart of our clinic, responsible for making every patient feel welcomed, valued, and well-supported throughout their journey with us.

Key Responsibilities

• Greet and assist patients with a professional, warm, and engaging approach
• Manage appointments and inquiries via phone, email, and in person with efficiency and accuracy
• Guide patients through treatment options and payment solutions, ensuring they feel informed and comfortable
• Coordinate financial plans and payment options, helping patients find the best solutions for their needs
• Handle patient records and CRM system updates, ensuring accuracy and confidentiality
• Work closely with the dental team to create a seamless patient experience
• Ensure a welcoming, high-end clinic environment that reflects our premium services

What We’re Looking For

• Fluent in English, Bahasa Malaysia, and Mandarin – must be able to communicate effectively with diverse patients
• Outgoing, friendly, and confident – naturally engaging and passionate about people
• Customer service-focused – willing to go the extra mile to create an outstanding experience
• Organized and detail-oriented – able to juggle multiple tasks without missing a beat
• Tech-savvy and adaptable – comfortable using booking systems and managing patient records
• Previous experience in customer service or healthcare/beauty

Why Join Alba Dental

Be part of a premium cosmetic dental clinic with cutting-edge technology and a patient-first approach

Work in a dynamic, professional, and high-energy environment where your contributions are valued

Opportunities for career growth and development within a growing industry

If you’re a people‑person who loves delivering exceptional service, problem‑solving, and making a difference in patients’ lives, we want to hear from you!