Customer Service Manager

SMARTBUILDERS CONTRACTOR SDN.BHD.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading construction company in Malaysia is seeking a Customer Service Manager to lead a team focused on delivering exceptional customer experiences. The ideal candidate will have at least 5 years in customer service management, strong leadership skills, and proficiency in service management tools. We offer a competitive salary and benefits such as health insurance and career development opportunities, with a commitment to work-life balance.

Benefits

Health insurance

Retirement plan

Career development opportunities

Flexible working arrangements

Qualifications

• Minimum 5 years of experience in customer service management, preferably in the construction industry.
• Strong leadership and people management skills to motivate the team.
• Proficient in data analysis for continuous improvement.

Responsibilities

• Oversee day-to-day operations of the customer service team.
• Develop and implement customer service strategies.
• Monitor customer service metrics and implement improvements.

Skills

Leadership skills

Communication skills

Problem-solving abilities

Data analysis

Tools

Customer service management tools

Job description

This is an exciting opportunity to join SMARTBUILDERS CONTRACTOR SDN.BHD. as a Customer Service Manager. In this full-time role based in Kuala Lumpur, you will be responsible for leading and managing a team of customer service representatives to deliver exceptional customer experiences.

What you'll be doing

• Oversee the day-to-day operations of the customer service team, ensuring efficient and effective service delivery
• Develop and implement customer service strategies, policies and procedures to enhance customer satisfaction
• Monitor and analyse customer service metrics to identify areas for improvement and implement corrective actions
• Provide coaching, training and development to customer service representatives to continuously improve their skills and performance
• Liaise with cross-functional teams to ensure seamless customer experience across all touchpoints
• Identify and address customer complaints and concerns in a timely and professional manner
• Contribute to the continuous improvement of customer service processes and systems

What we're looking for

• Minimum 5 years of experience in a customer service management role, preferably in the construction industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and internal stakeholders
• Proven problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
• Proficient in using customer service management tools and data analysis to drive continuous improvement
• Thorough understanding of customer service best practices and industry trends

What we offer

At SMARTBUILDERS CONTRACTOR SDN.BHD., we are committed to providing our employees with a supportive and enriching work environment. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plan, and opportunities for career development and progression. We also prioritise work-life balance, with flexible working arrangements and wellness initiatives to support our team's wellbeing.

About us

SMARTBUILDERS CONTRACTOR SDN.BHD. is a leading construction company in Malaysia, specialising in the design and development of innovative and sustainable building solutions. Our mission is to transform the construction industry by delivering projects that exceed our clients' expectations and contribute to the betterment of our communities. With a strong track record of success and a reputation for excellence, we are proud to be at the forefront of the industry.

Apply now to join our dynamic team and be a part of our exciting journey!

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